Business professional with 16 years in Business Process Solution industries > 13 years of extensive experience in eCommerce Retail Business operations such as Business Incident Management, Website Performance Monitoring – 24/7, Customer Insights, Order Management System, Event / Promotion Management, Stake Holder Management, Release Management and Key Competitor Functional AnalysisRetail Operations: Ensuring 24/7 seamless functioning of end-to-end daily operations for UK based retailer website by Collaborating across all stake holders with the capability to understand exactly what the business needs and by matching the requirements to deliver flawless performance to customers from the time of accessing the website until getting the order delivered. Other major activities include reviewing hourly sales performance, Decision making on sales, promotions, Proposition management to manage customer promise, Incident comms, Customer comms, Order management, Competitor Analysis, analyzing Contact Centre & Social media themes, data analytics and overall performance reporting to leadership team on daily basis.