Pannerselvam Prakash Email & Phone Number

Budapest, Hungary

• Led team development initiatives, fostering a culture of empowerment and continuous improvement. • Implemented strategies to achieve unauthorized attendance targets through effective absence management.• Contributed to the development of action plans to maintain and improve quality standards, ensuring compliance with production system processes. •Supported associate and team development through coaching and training, emphasizing workplace organization and adherence to standards. • Knowledge about MaruA, RIDER, POKA-YOKE, WPS, SOS, Pick up • Supervised daily operations, ensuring vehicle production goals and scorecard metrics were consistently met. • Enforced strict adherence to health and safety procedures, identifying and mitigating risks while providing necessary training to the team. • Implemented continuous improvement initiatives, conducting reviews to drive efficiency and eliminate waste within operational processes. • Maintained accurate records for audits, ensuring compliance with regulatory requirements and communicating objectives effectively. • Periodic Audit of Torque wrench and Power tools

Kumbakonam, Tamil Nadu, India

Key Responsibilities Customer Interaction• Greet customers warmly and understand their needs regarding bike maintenance, repairs, or customization.• Listen to customer complaints or issues regarding the bike and accurately record them.• Answer any customer questions about service procedures, costs, and timing, building trust and transparency. Job Scheduling and Coordination• Schedule service appointments and coordinate with the mechanics or technicians to prioritize work.• Prepare job cards with detailed information on the required repairs or services, ensuring mechanics have clear instructions. Service and Repair Recommendations• Inspect and evaluate bikes for any additional services or repairs required.• Inform customers about recommended repairs, replacement parts, or routine maintenance based on the bike’s age, mileage, and condition.• Explain the benefits and necessity of recommended services to help customers make informed decisions. Quotations and Cost Estimation• Provide customers with accurate cost estimates for the requested services and any additional repairs or parts.• Be transparent about costs and any additional fees, helping customers understand what they are paying for. Documentation and Record Keeping• Maintain accurate records of customer interactions, services provided, costs, and parts used.• Manage warranty claims and ensure all documents related to service history are complete. Quality Control and Final Inspection• After the bike service or repair, conduct a final inspection to ensure the work meets quality standards.• Ensure that all issues reported by the customer have been addressed and resolved. Customer Follow-up• Contact customers post-service to gather feedback and ensure satisfaction.• Encourage regular maintenance by reminding customers about future service intervals. Sales Support• Assist the sales team by explaining service plans or maintenance packages to potential buyers.

Chennai, Tamil Nadu, India

 Process Development and Implementation:o Assisted in the design, development, and implementation of efficient manufacturing processes in automotive production lines, aligning with Hyundai Motor India’s quality standards.o Contributed to the continuous improvement of processes by analyzing workflow patterns and identifying opportunities for productivity enhancement. Quality Assurance and Control:o Ensured adherence to quality standards by conducting regular inspections and audits on manufacturing processes, identifying areas for improvement, and implementing corrective actions to meet product specifications.o Collaborated with quality assurance teams to minimize defects and maintain high product standards throughout the manufacturing cycle. Production Workflow Optimization:o Worked alongside cross-functional teams to identify and resolve bottlenecks within the production process, streamlining workflows to improve efficiency.o Applied lean manufacturing principles to reduce waste, enhance operational efficiency, and increase throughput. Technical Troubleshooting:o Utilized engineering knowledge to identify, troubleshoot, and resolve mechanical and process-related issues, reducing downtime and maintaining smooth production flow. Project Collaboration and Coordination: o Coordinated with team members and other departments to successfully execute project tasks, ensuring effective communication and smooth workflow across all phases of production.o Contributed to the achievement of project milestones by participating actively in planning and executing assigned tasks. Apprenticeship Knowledge Application:o Leveraged skills and technical knowledge acquired during the Diploma Apprenticeship to support the success of key projects and contribute effectively to team objectives.o Demonstrated a commitment to professional growth and continuous learning by applying apprenticeship training to real-world manufacturing challenges.