Prakash H Email & Phone Number

Goa, India

• Key account manager for 1000+ small clients across PAN India. • Provide post-sales client service support/troubleshooting support through email/phone/chat to the client's B2Ccustomers. • To support stakeholders and deliver consultative support. • Ensure accurate and timely communication of support issues to relevant departments within the support cycle within said TAT. • Build effective business relationships with clients and developed an understanding of clients’ potential… Show more • Key account manager for 1000+ small clients across PAN India. • Provide post-sales client service support/troubleshooting support through email/phone/chat to the client's B2Ccustomers. • To support stakeholders and deliver consultative support. • Ensure accurate and timely communication of support issues to relevant departments within the support cycle within said TAT. • Build effective business relationships with clients and developed an understanding of clients’ potential business needs. • Handle client escalation and coordination points to resolve high-profile and/or critical issues occurring between the client and stakeholders.• Ensuring products reach the end customer on time (Pickup*In-transit*Hold/Reverse*Re-connect*Client end revert).• Fulfilment center / Last mile / Middle / First mile supply chain/logistics, operations, and support. LTL / B2C Services Show less

Bengaluru, Karnataka, India

• Drive real-time monitoring of SLAs to proactively identify situations that might lead to bad customer experience and solve for all such situations. • Coordinate with respective stakeholders for RCA along with corrective and preventive actions for identified defects/complaints viz. Operations, Tech, Procurement, CS, etc for problem-solving.• Create reports on various KPI metrics and follow-up with respective stakeholders on improving the same.• Track and publish productivity… Show more • Drive real-time monitoring of SLAs to proactively identify situations that might lead to bad customer experience and solve for all such situations. • Coordinate with respective stakeholders for RCA along with corrective and preventive actions for identified defects/complaints viz. Operations, Tech, Procurement, CS, etc for problem-solving.• Create reports on various KPI metrics and follow-up with respective stakeholders on improving the same.• Track and publish productivity reports for inward, put away, picking, and dispatch.• Conduct complete RCA on fill rate issues and publish reports to respective stakeholders.• Ensure process adherence and follow-up with the ground team to provide an excellent delivery experience to customers.• Ensure the performance is met and provide support and guidance in case of any lag.• Handled Varies Teams in the absence of Managers. Show less

Bangalore

•Handling top brands operations on menu engineering, discounting strategies, spend rationalization, menu engineering, customer retention using analytics.•Responsible for the growth, retention, and lifecycle of important accounts in Bangalore.•Helped restaurants grow by analyzing data, identifying trends, communicating information and providing structured feedback.• Planning and building sustainable processes to measure, track and ensure operational excellence and overall business… Show more •Handling top brands operations on menu engineering, discounting strategies, spend rationalization, menu engineering, customer retention using analytics.•Responsible for the growth, retention, and lifecycle of important accounts in Bangalore.•Helped restaurants grow by analyzing data, identifying trends, communicating information and providing structured feedback.• Planning and building sustainable processes to measure, track and ensure operational excellence and overall business growth for these key restaurants. Show less

Bangalore

•Set up and Launched Uber Auto in Bangalore.•Run an efficient and partner obsessed in-person support center for all Uber Partner in Bangalore.•Own operational metrics for profitability, operational and partner satisfaction.• Evaluate operation processes for achieving compliance with quality requirements.•Supporting - All UberEats, UberRides, and UX Research Team.•Ensure ease of access for all partners and maintain standard service across all locations.

Responsible for managing the large inflow of contacts (Driver partners) by solving their queries on a daily basis by Identifying, assessing and resolving driver partner's query / issue.Handling irate driver partners - understanding their concerns and complaints and deliver appropriate solutions within the scope of possible action.