Prakash H Email & Phone Number

Goa, India

• Key account manager for 1000+ small clients across PAN India.
• Provide post-sales client service support/troubleshooting support through email/phone/chat to the client's B2Ccustomers.
• To support stakeholders and deliver consultative support.
• Ensure accurate and timely communication of support issues to relevant departments within the support cycle within said TAT.
• Build effective business relationships with clients and developed an understanding of clients’ potential… Show more
• Build effective business relationships with clients and developed an understanding of clients’ potential business needs.

Bengaluru, Karnataka, India

• Drive real-time monitoring of SLAs to proactively identify situations that might lead to bad customer experience and solve for all such situations.
• Coordinate with respective stakeholders for RCA along with corrective and preventive actions for identified defects/complaints viz. Operations, Tech, Procurement, CS, etc for problem-solving.
• Create reports on various KPI metrics and follow-up with respective stakeholders on improving the same.
• Track and publish productivity… Show more
• Track and publish productivity reports for inward, put away, picking, and dispatch.
• Conduct complete RCA on fill rate issues and publish reports to respective stakeholders.

Bangalore

• Handling top brands operations on menu engineering, discounting strategies, spend rationalization, menu engineering, customer retention using analytics.
• Responsible for the growth, retention, and lifecycle of important accounts in Bangalore.
• Helped restaurants grow by analyzing data, identifying trends, communicating information and providing structured feedback.
• Planning and building sustainable processes to measure, track and ensure operational excellence and overall business… Show more
• Planning and building sustainable processes to measure, track and ensure operational excellence and overall business growth for these key restaurants. Show less

Bangalore

• Set up and Launched Uber Auto in Bangalore.
• Run an efficient and partner obsessed in-person support center for all Uber Partner in Bangalore.
• Own operational metrics for profitability, operational and partner satisfaction.
• Evaluate operation processes for achieving compliance with quality requirements.
• Supporting - All UberEats, UberRides, and UX Research Team.
• Ensure ease of access for all partners and maintain standard service across all locations.

Responsible for managing the large inflow of contacts (Driver partners) by solving their queries on a daily basis by Identifying, assessing and resolving driver partner's query / issue.Handling irate driver partners - understanding their concerns and complaints and deliver appropriate solutions within the scope of possible action.