As a solution-driven and detail-oriented Business Analyst with 13+ years of experience in the BFSI industry, I excel in collaborating with cross-functional teams to gather requirements, manage priorities, and drive IT system analysis, development, and implementation. My expertise in the software development life cycle (SDLC) and Agile methodologies has consistently led to enhanced operational efficiency and productivity, particularly in the health insurance domain.Key Contributions:- HCS Business Process Analysis:I translate HCS business processes into actionable requirements for RGIC Operations, ensuring alignment with business goals.- Stakeholder Collaboration: Partnering with business users, I prioritize requirements, address production issues, and ensure effective communication between stakeholders and technical teams.- Project Coordination:I have facilitated successful projects by coordinating work sessions between RGIC Operations and IT vendors, defining scopes, and managing expectations.- Liaison Between Users and IT:Serving as a vital bridge between users and the IT development team, I deliver effective solutions and prepare detailed business requirement documents.- Testing and Implementation: I develop and coordinate implementation and testing plans, conducting user acceptance testing (UAT) to ensure system integrity before production release.- IT Audit Compliance: I manage internal and external audit compliance per regulatory guidelines, maintaining high standards in all processes.- Software Development Success:I contribute to the success of software projects from design through post-production, with a focus on the Medicare tool.- Change Management: I identify and clarify business needs, produce specifications for change, and ensure that technical teams understand and execute these requirements effectively.- Business Process Modeling:I conduct business process modeling, generating scenarios for testing team validation.Core Skills:- Planning & Monitoring | Requirement Gathering | Agile Methodology | Elicitation & Collaboration | Requirements Life Cycle Management | Strategy Analysis | Solution EvaluationIT Skills:- Advanced Excel Analytics | SQL (DDL & DML) | RDBMS | Power Bi Dashboards | PowerPoint | Project Management | ITIL Service AuditWith a Master’s degree from IIT Patna, I am committed to driving operational excellence and innovation in the BFSI sector, leveraging my deep experience and technical proficiency to deliver impactful results.
