Prakash Bhandari Email & Phone Number

Melbourne, Victoria, Australia

Repaired equipment and replaced parts for optimal performance and functionality, delivered technical IT service to non-technical stakeholders and customers, created IT tickets via tracking software and closely monitoring task progress. • Provided cutting-edge technological solutions, configured and troubleshot users, groups, OneDrive, and SharePoint on Microsoft 365. • Proficient in Microsoft Azure, Azure AD, and supported Hybrid infrastructure environments, created and managed user accounts, groups, roles, and configured Azure AD connect and set up, managed, and supported cloud accounts, Office 365 Exchange Online, and Microsoft Azure. • Configured and troubleshot various printers, printer management, setup of faxes, and scanned, conducted computer, server, and network device configurations, installations, and upgrades as required. • Set up hosting accounts, managed domain names, and website backup and restore, implemented and maintained automated backups, ensuring data integrity and timely recovery. • Implemented and supported VPN solutions for secure remote access for users, administered VMware and Hyper-V virtualization environments, optimized resource allocation for peak performance.

Bardiya District, Lumbiniī, Nepal

Investigated and corrected problems with printers, copiers, and other peripheral devices and configured hardware, devices, and software to set up workstations for employees. • Conducted comprehensive assessments of IT systems to determine necessary repairs or replacements, dramatically improving uptime and resource efficiency by 40%. • Established, repaired, and optimized networks by installing wiring, cabling, and devices, supported users with technical assistance and collected feedback to improve future designs, monitored and managed Audio-Visual systems to ensure 100% availability for meetings and conferences, coordinated smooth running of data systems by working closely with IT support staff. • Completed over 150 system installations within a 12-month period using tools SCCM, significantly reducing setup time by 25% and enhancing user satisfaction by 18%. • Provided technical support to over 200 end-users monthly, resolving 95% of issues within the initial call using remote desktop tools, leading to a 30% reduction in downtime. • Achieved a timely resolution for 95% of technical support tickets within 24 hours using Zendesk, enhancing customer satisfaction rates by 20% over a 12-month period.

Bachelor'S Degree, Information Technology

Diploma And Advanced Diploma, Information Technology