Prakash Jangid Email and Phone Number

As an Associate at Cognizant with 3+ years of experience in managing VMS applications such as Genetec Security Center and ExacqVision, I specialize in IT asset management, incident resolution, and root cause analysis. I have successfully handled over 100 critical support incidents, leading to a 15% reduction in downtime and significantly improving system reliability for multiple clients. I pride myself on delivering business continuity through seamless IT change implementations and proactive system performance monitoring.Leading a team of 7, I oversaw the successful upgrade of over 800 PCs within 45 days, ensuring zero business disruptions. My skills in problem management, IT change control, and team leadership have consistently resulted in measurable business improvements, including a 98% SLA resolution rate and a 10% reduction in system incidents through SQL-driven performance monitoring. I am passionate about leveraging my technical and leadership skills to optimize security systems and drive business success.