Prakash T. Arasu Mba Cbap Cssbb Email & Phone Number

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

Pune Area, India

Identified business requirements to enhance visibility through ServiceNow for IT service operations. Developed functional and data requirements for service transition/migration.DATA ANALYSIS: Decreased costs by 30% through identification of manual cancellations which accounted for 60% of the total tickets.ELICITATION & COLLABORATION: Successfully completed the SOP for the contact center processes and systems for the cloud management center.SOLUTION EVALUATIONS:… Show more Identified business requirements to enhance visibility through ServiceNow for IT service operations. Developed functional and data requirements for service transition/migration.DATA ANALYSIS: Decreased costs by 30% through identification of manual cancellations which accounted for 60% of the total tickets.ELICITATION & COLLABORATION: Successfully completed the SOP for the contact center processes and systems for the cloud management center.SOLUTION EVALUATIONS: Simplified and eliminated waste by analyzing the transition requirements. Show less

Pune

Hired as Senior Consultant and promoted to Lead Consultant to work on Marketplace and IT governance projects. Managed over 20 technical consultants. DATA ANALYSIS: Led internal implementation teams consist of Analysts, Subject Matter Experts (SME) and Developers. Worked on data requirements for Salesforce ERP and ServiceNow reportsQUALITY IMPROVEMENTS: Improved Marketplace Seller Support (MPSS) quality scores by driving process improvements which enhanced seller… Show more Hired as Senior Consultant and promoted to Lead Consultant to work on Marketplace and IT governance projects. Managed over 20 technical consultants. DATA ANALYSIS: Led internal implementation teams consist of Analysts, Subject Matter Experts (SME) and Developers. Worked on data requirements for Salesforce ERP and ServiceNow reportsQUALITY IMPROVEMENTS: Improved Marketplace Seller Support (MPSS) quality scores by driving process improvements which enhanced seller experience.APPLICATION LIFECYCLE MANAGEMENT:Implemented SpiraTeam application for the IT Group to automate and trace requirements along with real-time and standardized reports for the organization. STRATEGY ANALYSIS: Completed process mapping and re-engineered organizational processes through Bizagi process modeler and significantly improved service delivery. Show less

Bangalore

Hired as contract employee and worked as an independent contributor to support the IT Governance and Strategic Oversight Program.IT and DATA GOVERNANCE: Implementation COBIT5 for the IT Group and PAM (Process Capability Assessment Model) along with the process narrative documentation.BUSINESS PROCESS MANAGEMENT: Successfully identified solutions and liaised between the clients and the technical team to deliver the business processes as per client requirements. Presented models… Show more Hired as contract employee and worked as an independent contributor to support the IT Governance and Strategic Oversight Program.IT and DATA GOVERNANCE: Implementation COBIT5 for the IT Group and PAM (Process Capability Assessment Model) along with the process narrative documentation.BUSINESS PROCESS MANAGEMENT: Successfully identified solutions and liaised between the clients and the technical team to deliver the business processes as per client requirements. Presented models for Waterfall (SDLC) and agile activities for the IT Group. Show less

Chennai

Worked on various core competencies of Business Analysis and Project Management and was the single point of contact for the eBank projects with includes banking and non-banking FinOps.BUSINESS ANALYSIS: Implemented lean six sigma project to reduce errors to improve quality and productivity.DATA ANALYSIS: Mapped and Managed multiple data feeds for data migration from source to target application and developed data dictionary for completing the data transition for the core banking… Show more Worked on various core competencies of Business Analysis and Project Management and was the single point of contact for the eBank projects with includes banking and non-banking FinOps.BUSINESS ANALYSIS: Implemented lean six sigma project to reduce errors to improve quality and productivity.DATA ANALYSIS: Mapped and Managed multiple data feeds for data migration from source to target application and developed data dictionary for completing the data transition for the core banking application.PROJECT/TRANSITION MANAGEMENT: Oversaw the development of the image-based workflow solution and transitioned projects to the operations team within agreed timelines. Provided business requirements document, software requirement specification review and user acceptance testing sign offs. Show less

Chennai Area, India

Worked on the development of various IT projects with the Strategic Account Manager, who was located in the US, for the development of the Walgreens application.PROJECT MANAGEMENT: Worked on iPad application for Walgreens (USA) as per client requirements and managed the project team.BUSINESS ANALYSIS: Worked as a primary liaison between the business user and the developers throughout the project life-cycle and successfully facilitated Joint Application Development (JAD) sessions… Show more Worked on the development of various IT projects with the Strategic Account Manager, who was located in the US, for the development of the Walgreens application.PROJECT MANAGEMENT: Worked on iPad application for Walgreens (USA) as per client requirements and managed the project team.BUSINESS ANALYSIS: Worked as a primary liaison between the business user and the developers throughout the project life-cycle and successfully facilitated Joint Application Development (JAD) sessions using agile. Show less

Springfield, Missouri Area

Worked on various web and data support activities which involves enrollment services and management. Research Analysis conducted on project planning with respect to SDLC and ERP implementation.

Chennai Area, India

Worked as a Branch Head for Chennai and managed 40 member team. Managed complete business activities which include tele-marketing, new sales, renewals and customer care activities.

Chennai Area, India

Managed retail banking operationsImproved operation efficiency and subsequently the process time per transactionWorked as a 5S Champion and successfully implemented all stages of 5S

Mba, Business Administration And Management, 3.54 / 4.00

Ms, Project Management

Activities and Societies: Indian Student Association

Data Analytics

B.E., Electrical And Electronics

Higher Secondary, Computer Science

Activities and Societies: NCC