Prakash Srivastava

Prakash Srivastava Email and Phone Number

Sr. Product Manager CX, Customer Ops products @ Shell
Bengaluru, KA, IN
Prakash Srivastava's Location
Bengaluru, Karnataka, India, India
Prakash Srivastava's Contact Details

Prakash Srivastava personal email

About Prakash Srivastava

Extensive experience in managing multiple product teams spread across geographies for ever-evolving Data platform(Azure, HANA), Data & Visualization, B2B/B2C customer experience- operations, omni channel products.As a Business Co-Pilot, I leverage quantitative and qualitative insights to identify customer challenges and align stakeholders, fostering collaboration and product innovation. By facilitating roadmap discussions with steering committees, I ensure portfolio aligns with long-term strategic goals. I develop comprehensive IT strategies for products based on demand forecasts, establish robust governance frameworks, and cultivate sustainable growth capabilities through strategic planning and execution I have successfully led cross-functional teams—including UX Designers, Architects, Engineers, multiple vendors and Legal—to implement digital transformation and decarbonization strategies. My efforts have led to significant improvements in customer experience and operational efficiency, resulting in millions in cost savings, higher NPS scores, and reduced greenhouse gas emissions.I have made significant transformations in customer experiences and data platforms to address consumer pain-points, saving millions of dollars in operating costs, improving CSI score, optimizing oil & gas production capabilities, increasing safety of personnel and reducing GHG emissions.In previous experiences within the finance domain I have set up Visualization, Analytics team, created analytical models, self-service portals, Group reporting datamarts, led large transformation projects.I have successfully  completed a Data driven product mgmt course from IIM Lucknow. I am also certified SAFe PO/PM, Scrum master.Advocate of Diversity and leading teams since 2012 viz spread across geographies/ time zones. Promoting inclusive cultures, busting unconscious bias in workplace. Agilist, Emotional & Cultural intelligent and Committed professional.

Prakash Srivastava's Current Company Details
Shell

Shell

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Sr. Product Manager CX, Customer Ops products
Bengaluru, KA, IN
Website:
shell.com
Employees:
165045
Prakash Srivastava Work Experience Details
  • Shell
    Sr. Product Manager Cx, Customer Ops Products
    Shell
    Bengaluru, Ka, In
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  • Shell
    Sr. Product Manager Order To Delivery Products
    Shell Oct 2021 - Present
    Bengaluru, Karnataka, India
    View
  • Shell
    Product Manager, Data & Analytics Platform
    Shell Mar 2017 - Sep 2021
    Bengaluru, Karnataka, India
    View
  • Aig
    Visualization & Analytics Lead
    Aig Mar 2015 - Mar 2017
    Bengaluru, Karnataka, India
    View
  • Hsbc
    Assistant Manager, Analytics
    Hsbc Apr 2012 - Feb 2015
    Bangalore
    View
  • Hsbc
    Analyst
    Hsbc Jun 2010 - May 2012
    Bengaluru, Karnataka, India
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  • Infosys
    Systems Engineer
    Infosys Oct 2007 - Jun 2010
    Mysore, Karnataka, India
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  • Tata Consultancy Services
    Trainee
    Tata Consultancy Services Jan 2007 - Jun 2007
    Ahmedabad, Gujarat, India
    View

Prakash Srivastava Skills

Consulting Rf Ibm Credit Cards Debugging Brokerage Visual Studio Oracle Database Credit Risk Frameworks Finance Front End Transformer Tableau Performance Tuning Data Structures Failure Third Party Japan Data Conversion Back End Iris Management Revenue Design Coaching Computer Science Science Hsbc Aggregate Cim Spotfire Nurturing Key Performance Indicators Delivering Solutions North America Db2 Apac Crm Redundant Steering Cognos Reportnet Cubes Visa Information Systems Technology Business Transformation Portfolio Management Capital Markets Languages Self Service Crystal Reports Bangalore 10k Explaining Visualization Data Processing Technology Services Engineering Reports Innovative Solutions Client Requirements Ado.net Complex Systems Strategies Tables Data Solutions Testing Pl/sql Training Sla Wealth Root Cause End Users Qlikview Solution Quantum Project Management Information Solutions Emerging Technologies Conflict Resolution Reporting Commercial Real Estate Reward Analysis Campaigns Home Staging Tourism Consultancy Services .net Information Technology Etl Dimensional C Coordination Space Cognos Applications Quiz Oracle Warehouse Builder Communication Business Analysis Erp National Level Operations Ready To Learn Workshops Macro Competitive Advantage Competition Dimension Vba Service Quality Time Management Business Intelligence Project Sql Empathy Dashboard Analytics Paper Services Presentations Data Marts Banners Fact Regulations Banking Data Warehousing Code Efficiencies Sybase Portals History Microsoft Sql Server Electronics Mortgage Lending Process Improvement Software Sas Validating Asp.net Compliance Javascript Deployed Light Budgets Risk Customer Information Footprints Delivery Mergers And Acquisitions Emea Architecture Evaluation Consumer Customer Advocacy Databases

Frequently Asked Questions about Prakash Srivastava

What company does Prakash Srivastava work for?

Prakash Srivastava works for Shell

What is Prakash Srivastava's role at the current company?

Prakash Srivastava's current role is Sr. Product Manager CX, Customer Ops products.

What is Prakash Srivastava's email address?

Prakash Srivastava's email address is sr****@****ail.com

What skills is Prakash Srivastava known for?

Prakash Srivastava has skills like Consulting, Rf, Ibm, Credit Cards, Debugging, Brokerage, Visual Studio, Oracle Database, Credit Risk, Frameworks, Finance, Front End.

Who are Prakash Srivastava's colleagues?

Prakash Srivastava's colleagues are Diana Dinca, Gary Shilling, Jackie Molina, Vipul Anand, Jhase Gooden, Man Bach Dien Ta, Yang Xu.

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