Telecom expert with more than 11 Years of experience in Telecom (VoIP), SMS & IT Domain .Vast and rich experience in VoIP & SMS Domain ranging from NOC Operations, Wholesale/Retails VoIP/SMS, Retail SMS/Voice Business, Managing Contact Center and Cloud Phone Systems, Calling Cards, TDM, ITFS Services, Class 4/5 Switch Testing & Deployment, VoIP Billing, IPPBX, Audio/Web Conferencing, Bulk Messaging System Systems Worked on ** AlarisLabs, Horisen, Cisco, Juniper, TelcoBridge, Sansay, Nextone, Dialogic(Veraz), SysMaster** Verso, VOS, Voip Switch, iMax, SwitchMax, IPsmarx, BillCall,46Labs** FreePbx, FreeSwitch, CallnRoam, Quescom, GSM Gateways, Ascade, Arptel.Specialties/Working Experience: ** Heading All Technical Operations of VoIP/SMS Service Provider, Calling Card, Call Center**Experienced Customer Success Manager with proven record of creating, managing teams, process and policies from scratch** Contact Center and Cloud Phone Systems ** Switch/Routing/Interconnection Manangement, Team Planning, Training** Core Network Planning, Implementation & Operations-Routing/Switching** Consultation for VOIP/SMS Billing/Switching, New Features recommendations & testing.** Data Center Planning, Setup & Management ** New ESME/SBC/SMS System/Gateway/Products feature testing and deployment** ISDN,STM Provisioning/Configuring/Call/SMS Routing for termination.** Good knowledge of different Protocols like SIP, H.323, RTP/RTCP, SS7,SMPP, ** Linux/Unix (RHCE Certified)** ITIL Foundation Certified