Paul Rakel Email & Phone Number

Responsible for maintenance and improvements of network and OT systems across entire city including 27 buildings and various other facilities such as parks and water pump stations. Work with other departments to ensure technology needs are met to provide continuous operation of key city services such as fire, police, traffic signals, and water. Implement new systems and improvements with a focus on security to protect critical infrastructure against common threats.

Oversee all networking, telecom, and information security for main campus and satellite classrooms as well as providing backup support for systems administration. Maintain key systems for monitoring and reporting on infrastructure outages, intrusion detection, configuration backup, and vulnerability scans. Collaborate with staff and faculty to meet changing technological needs for a variety of fields including Healthcare, Automotive Technology, Computer Science, and 3D Design & Engineering. Mentor student interns from the Computer Network Technology degree program to provide on the job training.

Oversaw the production and development networks at global R&D offices as well as supporting other divisions as needed. Assist developers and engineers with network design/configuration for product testing and help in determining if bugs are infrastructure related. Team lead for corporate network/application monitoring system and manage several other critical systems such as B2B VPN and wireless infrastructure.

Functioned as networking subject matter expert for Telecom team on systems such as VoIP and video conferencing. Lead engineer for supporting call centers including creating call flows and migrating from PBX to VoIP. Worked with Network team to troubleshoot call quality issues and configure proper QoS settings for phone system plus provide support on access switches and access points.

Part of a two person team to support IT operations in a Linux and Windows development environment. Worked with developers to maintain operating system images and perform patch compatibility testing. Learned architecture of iPhone application developed in-house to provide Tier 3 troubleshooting for external customers.

Managed all aspects of IT for a nonprofit with a main office and two satellite locations. Expanded server infrastructure from a single point of failure and implemented a disaster recovery policy with off-site backup storage. Provided training for new hires and volunteers on company technology use such as email and voicemail.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Associate Of Arts And Sciences (Aas), Computer Service And Network Technician

Associate Of Arts And Sciences (Aas), Information Assurance And Computer Forensics