Currently working as a ServiceNow Developer at Genpact.• Working with process owners and understanding the functional requirements and thus, converting this into technical designs.• Working on ITSM and ITOM Modules like Incident management, Problem management, CMDB, Service catalog, Configuration Management.• Worked on data part like Group, Role, User, Import sets, ACL.• Experience in Business rules, Script Includes, Client Scripts, UI policies, UI pages, UI Button, Record Producer, Assignment Rule, Locationlization and Data Load.• Built the forms or catalogs from scratch along with advanced customizations.• Involved in Technical documentation and SOP(Standard operating procedure.• Also worked on other ServiceNow Modules like GRC(Risk[IRM]), PCM, SLM.• Also worked Out-of-the-box functionality within the ServiceNow in different Project with Genpact