Prakhar Mishra

Prakhar Mishra Email and Phone Number

Manager of Operations @ Xhipment
Bengaluru, KA, IN
Prakhar Mishra's Location
Bengaluru, Karnataka, India, India
About Prakhar Mishra

Detail-oriented and dedicated professional with 10+ years of versatile experience in Project & Program Management, Sales Planning, Channel Sales, Customer Success, Stakeholder Management, and Cross-functional Collaboration with B2B and B2C Business Models including 3+ years recently in the IT industry. “Project management is like juggling three balls—time, cost, and quality." "Program management is like a troupe of circus performers standing in a circle, each juggling three balls and swapping balls from time to time” ~ G. Reiss.As related to this quote, I am well-versed in both program and project management and have the leadership skills to direct the team in delivering the expected outcome. Work closely with the project owner, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives. With an ability to develop and manage budgets for projects and be accountable for delivering against established business goals/objectives, I also evaluate and overcome program risks, and produce program reports for managers and stakeholders.Having extraordinary sales acumen, highly skilled at achieving profitable sales volumes and strategic objective targets for the assigned key accounts. Managing the sales function to achieve strategic sales targets while working closely with the Marketing Department to provide integrated programs that support the sales effort. Customer-centric professional, excellent in developing and maintaining customer-success strategies and best practices, as well as customer-support content, with help from the creative team. As an individual, I am a results-driven professional with excellent communication, interpersonal, analytical, and negotiation skills and am comfortable working in a fast-paced and dynamic environment. Furthermore, I have also established processes, streamlined workflow, and created a work environment to enhance productivity.If you think, I would be a strong addition to your team, connect with me or drop me a line on LinkedIn, or email me at mishraprakhar1009@gmail.com.❑ Specialties ❑Program & Project Execution | Strategic Planning | Sales Management | Team Management | Training & Development | Event Planning | POS Solution | Client Relations | CSAT | Target Achievement | Interpersonal | Excellent Communication | Leadership | GTM | Negotiation Skills | Competition Bench-marking | Vendor Management

Prakhar Mishra's Current Company Details
Xhipment

Xhipment

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Manager of Operations
Bengaluru, KA, IN
Website:
xhipment.com
Employees:
84
Prakhar Mishra Work Experience Details
  • Xhipment
    Manager Of Operations
    Xhipment
    Bengaluru, Ka, In
  • Bzaar
    Manager Of Operations
    Bzaar Aug 2023 - Present
    Bengaluru, Karnataka, India
    Oversaw the complete order lifecycle, from initiating Purchase Orders with vendors to Quality Control (QC) processes, and efficiently managed order processing on the Order Management System (OMS).Achieved a significant reduction in Quality Control passed SKUs, ensuring a 100% compliance rateManaging customer escalations and successfully reducing them from 40% to 5%monthly basisImplemented automation for order processing, purchase order management, and warehouse management in operations, leading to a significant reduction in order delivery time from 10 days to 4 days.
  • Amazon
    Program Manager
    Amazon Apr 2022 - Nov 2023
    Bengaluru, Karnataka, India
    Led CRM workflow design across teams and stakeholders to capture all sales processes and stages, resulting in an efficient sales process for launching SmartPOS merchants in 3 cities for a 100-member sales team. Implemented a process with Pine Labs to enable efficient device delivery, reducing TAT from 11-15 days to 0-3 days and setup a weekly escalation mechanism that reducedmerchant escalations from 12 to 2%. Consolidated feedback from 200+ merchants and championed implementation of featuressuch as "Search by Name" to improve the merchant experience while adding items to the bill, reducing bill generation time by 50%. "IMEI number on bill format" to enable mobile phone sellers to use SmartPOS, leading to 150 new merchants, and "merchant store’s logo" on the bill, increasing retention rate by 30%.
  • Amazon
    Sales Associate
    Amazon Mar 2021 - Mar 2022
    Bengaluru, Karnataka, India
    Designed and implemented an alternate sales channel and identified 2 major partners with the lowest CAC (INR 3200 & 3400 v/s market bench-mark of INR 6000-7500) for an estimated onboarding of 10,000 merchants in 4 tier-2 cities in a span of 6 months. Developed a complete distribution channel, compiling a list of over 400 POS distributors in India to onboard 10,000 merchants in 8 tier-2 and 3 cities in 6 months. Benchmarked these distributors based on their earnings, hardware and software dealing, market experience, and customer service approach. Worked for the SmartConnect team to onboard existing A.in merchants (with offline stores) on the SmartConnect platform to give them a single view of their offline and online inventory. Pitched to 200+ sellers & successfully registered 54 sellers in a span of 3 months.
  • Perpule
    Manager - Enterprise Sales & Customer Success
    Perpule May 2020 - Mar 2021
    Bengaluru, Karnataka, India
    Worked as the customer success lead for Shoppers Stop and Vishal Mega Mart, successfully onboarding 110 Shoppers Stop stores and 244 Vishal Mega Mart stores on the Ultra POS platform. Managed end-to-end store training, device delivery, and support until optimal usage metrics were achieved (8 bills per day per device for Shoppers Stop and 20 bills per day per device for Vishal Mega Mart). Worked as the customer success lead for 20 brands (Beardo, Wonder-chef, The Man Company, Himalaya, etc.) to onboard them on PhonePe Switch (MiniApps) via the Perpule StoreSe platform. Handled the brands to upload catalog, inventory and shiporders within the defined SLAs. scaled these 20 brands to achieve a daily average of 30 orders.
  • La Craftsman : Events & Entertainment
    Founder
    La Craftsman : Events & Entertainment Apr 2010 - Apr 2020
    Jaipur, Rajasthan, India
    Set up the business from scratch. As a founding member, I led the company from conceptualization to implementation. Managed business development, delivery, and vendor management while driving the business's revenues and growth. Planned corporate events, big fat multi-million weddings, corporate retreats, town halls, AGMs, and conferences. Managed all areas of events, from pre-planning, through the event day and post event activities.

Prakhar Mishra Education Details

Frequently Asked Questions about Prakhar Mishra

What company does Prakhar Mishra work for?

Prakhar Mishra works for Xhipment

What is Prakhar Mishra's role at the current company?

Prakhar Mishra's current role is Manager of Operations.

What schools did Prakhar Mishra attend?

Prakhar Mishra attended University Of Rajasthan, National Academy Of Event Management And Development, Tagore Public School.

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