Results-driven Information Technology Analyst at NTT Data with expertise in supporting Hilton's applications on cloud and on-premise infrastructure. Proficient in Linux, monitoring, and logging tools (DataDog, Nagios, Splunk), and troubleshooting. Skilled in JIRA, Confluence, Bamboo, Service Now ITSM tool, MYSQL and AWS Cloud certification. Proven ability to drive calls with Onshore Clients and perform/support critical changes for optimal system performance.Previous role as an Information Technology Sr. Associate involved 24/7 support for Workforce Management applications. Implemented process automation using Bash scripting and Ignio automation for increased efficiency. Recognized as the second point of contact for customer issue resolution, contributing to high uptime and process reliability.
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Information Technology AnalystNtt Data Apr 2022 - Aug 2024- Specializing in supporting Hilton's apps on cloud and on-premise infrastructure.- Proficient in Linux, monitoring, and logging tools (DataDog, Nagios, Splunk), and DevOps tools (K8s, docker, AWS).- Skilled in JIRA (Confluence, Bamboo), Service Now ITSM tool, MYSQL, and driving calls with Onshore Clients.- Performing and supporting critical changes. -
Information Technology Sr. AssociateNtt Data Aug 2020 - Apr 2022- Focused on 24/7 Workforce Management application support.- Automated processes with Bash scripting and Ignio automation for efficiency.- Contributed to maintaining uptime and process reliability.
Prakhar Patel Education Details
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Electrical, Electronics And Communications Engineering -
St. Xavier'S High School, Jabalpur75.75% -
St. Xavier'S High School, Jabalpur62%
Frequently Asked Questions about Prakhar Patel
What is Prakhar Patel's role at the current company?
Prakhar Patel's current role is Info. Technology Analyst @NTT Data | AWS Certified X1 | GitHub | Linux | Bash scripting | Splunk | DataDog | Nagios | Service Now | JIRA | My SQL | Monitor Creation | Postman (APIs).
What schools did Prakhar Patel attend?
Prakhar Patel attended Lakshmi Narain College Of Technology, St. Xavier's High School, Jabalpur, St. Xavier's High School, Jabalpur.
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Prakhar Patel
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