Delivering legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.Developing positive relationships with shift team by understanding and addressing individual motivation, need and concernsFollowing Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shiftMaintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipating customer and store needs by constantly evaluating environment and customers for cues.Creating a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.Prepare and maintain accurate records related to inventory levels, sales, and operational performance. Communicate regularly with store management and higher-ups on inventory trends and needs.

Assisting with new partner (employee)training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.Creating a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure. Utilising operational tools to achieve operational excellence during the shift

Engaging with and understanding our customers, including discovering and responding to customer needs through clear and pleasant communication.Meeting the store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.

Providing Excellent customer service, including maintaining focus on the customer issue in a fast-paced environment by Empathising with and prioritising customer needs.Demonstrating conflict resolution, negotiation, and de-escalation skills and ownership to resolve challenging customer issues, escalating when necessary.Maintaining regular and reliable attendance, including the daily schedule as assigned.

Trained under all core Departments -Front office -Housekeeping -Food and Beverage Service -Food and Beverage Production(Kitchen Management