• Maintaining executive’s agenda and assist in planning appointments, board meetings, conferences etc for the Managing Director.• Attending meetings and keep MOM.• Receiving and screening phone calls and redirecting them when appropriate• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)• Make travel arrangements for Managing Director• Handle confidential documents ensuring they remain secure• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders• Maintain electronic and paper records ensuring information is organized and easily accessible• Conduct research and prepare presentations or reports as assigned.. looking for investors for NPD and opportunity to indulge in IPO. . Managing demat accounts of CEO and buying and investment of shares on behalf of executive director. • Approving Bill, payments related to corporate office functionality through SAP Business oneData Analysist - Modern Trade of Emerging Market.• Work with raw data to help analyse and structure it.• Observe trends and analysis the created reports on weekly review with the Managing director.• Build tools – Dashboard for automating repetitive tasks• Collaborate with program managers and business analysts to help them come up with actionable, high-impact insights across product lines and functions• Work closely with top management to prioritize information and analytic needs• Involving in team WIG sessions on the upcoming products, areas of growth and clear the path for the team to move smoothly

Handling International Platinum clients of Citi bank on new business requirements.• Involved in lead implementation of regional cash management solutions like Target Balancing, Pooling, Lloyds,3rd part Multi Banking transactions.• Responsible for business priorities advising business on options, cost and risk.• Conduct research with the Account manger of the client, treasury department and financial heads whether the solution to the business requirement currently exist with the business limits and feasible solutions• Conduction Weekly conference call and share the MOM with the client on the same.• Coordinating with the sales, product management, operation partners on behalf of Citibank client for smooth delivery and compliance in delivering Citi’s global products. • Disciplined application of structured implementation methodologies throughout the implementation life cycle ensuring effective project control and strict adherence to defined quality standards and practice. • Reduce time delay and minimize the revenue slippage and revenue conversion lead time

• Cisco WebEx is the market leader with 73% of customers in online meeting product.• Starting from Application, the level of expertise expands in troubleshooting end user's OS and browser setting, corporate network, System security, ISP etc.,• Handles international calls from Cisco Employees and business enterprise user who call from GE, Ford and US Govt organization like NASA for WebEx online meeting support and troubleshoot.• Helps in setting up the remote access applications provided by Cisco WebEx for students on hands on lab and educational purpose. • Maintain Software Applications, identifying bug and troubleshoot , Documenting the same and share with Cisco for implementing solutions to existing and potential problems.• Provide alternative solution to the clients incase of unsupportable OS and firewalls.

• Handling international customer technical support cases through phone and email submission• Validating client thorught CRM and Maintain client confidence by keeping their information confidential• Excellent problem solving and analytical skills• Involves technical support for user with broadband issue and the level of support expands with the end user’s Operating System and Browser, .• Install and configure the ISP by instructing the client over phone calls ,resolve complex problems, engineers interact with clients through phone, emails or chats.• Incase of any fault, Redirecting to the technical engineers and maintain procedural documents and reports for smooth replacement at the clients end.• Preparing reference material for users by drafting operation instructions• Follow up on the repeated client to make sure their issue are resolved.