I am a Lead Servicenow Developer at Memorial Hermann Health System, a leading healthcare organization in Texas. I have over 9 years of experience in developing and implementing Servicenow solutions for various industries, including financial services, healthcare and accounting. I hold a Master's degree in Computer Science from Gannon University and multiple certifications in Servicenow and ITIL.In my current role, I lead the analysis, design, development, testing, and integration of Servicenow components to support ITIL and business processes, such as incident, change, problem, asset, and service catalog management. I also leverage my skills in JAVA script, CMDB, CSS, and HTML to customize and configure the Servicenow platform and its applications. Some of my achievements include increasing the user retention rate by 25%, automating the workflow of a large contract, and facilitating the discovery of over 10,000 assets across the organization.I am passionate about creating innovative and efficient solutions that enhance the user experience and optimize the business performance. I enjoy working with diverse teams and stakeholders, and I value collaboration, communication, and continuous learning. My goal is to further develop my expertise in Servicenow and other emerging technologies, and to contribute to the digital transformation and service excellence of the healthcare industry.