Pramod Bhargav Email & Phone Number

Cupertino, California, Us

Mumbai, Maharashtra, In

Application Development and support.Managed the team to deliver a quality tool on AppleCare Digital platform to enable purchase directly from the device via iTunes(AMP). This tool provides improved customer experience, easy navigation to buy AppleCare Subscription plan using the existing payment method setup on the device.• Lead the overall development and testing of the application by ensuing to capture all the use cases• Organized multiple design discussions within team and cross functional IS&T SSGs• Presented the design playbacks to business (BizDev,BPR) and all involved stake holders across geo APAC, EMEA• Co-ordinated with external vendors for End2End logistics testing for new insurance provider.• Managed the ITQA and UAT testing of the application to ensure the best quality end product for the customer withgreat customer experience and monitored and reviewed the ITQA test scripts• Kick-off UAT with business testers and BRB sessions to track the status.• Lead the project team for successful PVT and set the baseline for post-prod monitoring for the application.

Mumbai, Maharashtra, In

Application Development and support.Led the Agile-based scrum team in implementing and enhancing customer-facing applications for supporting various AppleCare features like purchase from web based application, link the subscription to iTunes account. Also,Managed the team to design Claims Tool web based customer facing application by providing system integration details, Claims tool application allows end users to file a claim on the AppleCare Theft & Loss covered devices in the event of device being lost or stolen.Support requirements triage in MQC to select release specific requirements – identify relationships and dependencies between requirements, estimate technical effort and perform Impact Analysis.Mentored the QA and Development teams for completing the changes and delivering a Quality tool for end customers.• Managed the team for Agreement sales (AppleCare) project to support AppleCare+ sales for iOS devices.• Worked on multiple AppleCare product launch and having deep understating of business.• Lead and worked on high visible projects during Apple watch launch to enhance the current application for AgreementEnrollments.• Responsible for Enhancing the existing web application with new Features.• Facilitated JAD sessions and design meetings with the Stakeholders, SME’s and Leads of Interfaces.• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, statediagrams, data models, and use-case realizations using RUP tools in Agile.• Partnered with developers to automate manual processes, saving time and money while decreasing errors.• Manage changes to requirements through change control -clear case, MQC, Documentum.• Reviewed requirements and answered questions from off-shore testing groups to test key functionality changes withthe upgrade

Mumbai, Maharashtra, In

Application Development and support.Involved in implementing a customer-facing web-based application for AppleCare Agreement enrollments, Repair lookup, Recent activity is done – pretty much a Support account of the end-user.• Transformation of the existing customer-facing portal to an exciting interaction platform. Finalized the Gap and then worked on the proposals to fill the gap.• Worked with the downstream system to make them understand new business requirements and share the use cases and flow diagram for better understanding.• Authored various Functional requirements, System requirement,s and Design specific documents to facilitate the Dev team to finalize the technical implementation• Participated in Bug-Review meetings with software developers, QA engineers, managers, and suggested enhancements and solutions to the existing application problem from business perspectives.• Worked as a User/Customer advocate and negotiated with the user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole SDLC process.

Mumbai, Maharashtra, In

Application Development and support.Done customization on record level & page level People code to meet the functional requirements.Responsible for doing the customization of pages as per changes required.Involved in Integration Broker setup and app package People Code.Responsible for generating the report out of application for solving end user's purpose.Experience of writing PL/SQL scripts using cursors.Responsible for writing optimized queries(SQL queries) to enhance the performance of application.