✉️ saipramod1106@gmail.comAs a Infrastructure Engineer at Amex, I manage and troubleshoot various storage systems and switches for daily operations, ensuring optimal performance, security, and reliability. I have expertise in NetApp, EMC, and HP storage technologies, as well as Brocade and Cisco SAN switches. I also have secondary skills in zone creation, migration, and Windows 2012R2 based OS support for NAS and SAN.I graduated with a Bachelor of Technology degree in Electronics and Communications Engineering from GMR Institute of Technology in Aug 2021. I am passionate about learning new technologies and enhancing my skills in storage administration. I have earned multiple certifications from IBM, Datadobi, and Dell EMC to validate my knowledge and competencies. I am also a team player who values collaboration, communication, and customer satisfaction. I follow ITIL processes and meet SLAs in a timely manner. I have supported seniors in upgrading storage systems, assisted juniors in creating SOPs, and participated in weekly status update calls with customers.