18 years of extensive business and technology Technical Architect experience in the Financial Services, CRM Marketing, Insurance and diverse business domains.Enabled success through innovation, collaboration and empowerment by leveraging technology solutions, process improvements, and managed services. Established and proven experience in Service Delivery Management, Business Intelligence, Performance and Metric Management, Incident and Problem Management, and Executive Communication. Built and managed globally dispersed cross functional teams. Successfully introduced process driven service models resulting in increased efficiency and improved delivery. Managed in-house and vendor applications. Directed merger and acquisition process evaluations to facilitate organizational and system evolution. Forged close partnerships with business and technology senior executive boards to deliver major financial institution conversions, enterprise initiatives, application management . Subject Matter Expert in Salesforce, with 10 years experience of Cloud platform, which involves CRM, Sales and Service enablement, AWS, multiple Cloud Migrations projects, Marketing Automation technologies analysis, design, and provided integration Architecture Business Solutions. Managed 5 big Salesforce implementation solutions with over global 38,000 users. Strong track record of leading and mentoring global technical teams. Excellent communicator with a proven ability to build and maintain strong relationships with internal and external stakeholders. Passionate about meaningful contribution, personal growth, lifelong learning, and growing software engineering professionals.Responsible for technology strategy, roadmap, and engineering capability for Digital Transformation initiative at Farmers Insurance Group. Created a technology strategy to modernize Farmer legacy web applications to a Salesforce-based customer engagement platform.Comprehensive understanding of CRM business process like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting and Call Center, Scale Center, Monitoring and Shield Encryption, Digital Engagement etcCertifications:Salesforce Application Architect Salesforce System ArchitectAWS Certified Solutions Architect AWS Certified Cloud PractitionerSalesforce Integration ArchitectSalesforce Data ArchitectSalesforce Identity & Access Salesforce Management ArchitectSharing & Visibility ArchitectSalesforce Development Lifecycle & Deployment ArchitectCertified Scrum Master and Certified SAFe® Agilist