. To ensure room checking is carried out and recorded on daily basis.. To ensure updating of guest history database Implemented the VIP arrival handling procedure. To check and Monitor open guest balance and ensure timely collection To review Guest comment card and ensure corrective action is taken wherever required. Organized the back office process and manning structure of front office department. Implemented the lobby management procedure for guest relations, group check-ins and check-outs and luggage storage for guests. Maintain the log book and effective follow-up system check the daily arrival list and monitor all VIP movements. Ensure that the guest has a pleasant stay by supervision of Room allocation. Smooth check-in and check-out. Special requirements of the guest. Coordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met. Act as a ‘one-point contact’ for the guest; constantly interact with guests in order to solicit feedback. Prepare reports on occupancy, average rates and reservations. Monitor daily performance and manage revenue through revenue and yield management techniques. Maintain the guest history system and updating of all the guest profiles. Ensure that all the operational standards set for all the processes are followed. Ensures norms, procedures and systems for safety and security of guest belongings (example: lockers, left luggage) are followed. Maintain regular contacts with corporate and individual customers, and build strong relationships with them. Ensure that all the statutory requirements for in-house guests are met (C–Forms)