Pramod Kumar Email & Phone Number

India

Jharkhand, India

Jharkhand / Bihar / Odisha

 Supervising operation of cross functional unit to achieve efficiency in all aspects of the customer service and delivery cycle. ensuring timely delivery of product.  Developed /Sustaining the existing network and effective managing the supply chain ensuring timely and cost-effective delivery. Develop business retail segment. Proper co-ordination with the service team. Monitored BA performance and Arranged meeting of service, cost delivery and quality norms  Coordinated with Service center, call center to settle customer queries & complaints. Generated MIS reports and analysis. Prepared and revised standard operating procedures (SOP) for smooth operation of BRANCH  Organizing training for BA’S / STAFF  To act as a role model for entire operation team in the controlling area Significant Achievements:  Effectively managed distribution & Stock Management. Network Planning for delivery to all Bihar/Jharkhand/Odisha and developed Channel partner Prepare a Operation module and trained all staff about, stock management, Distribution come Supply chain management. Improved capacity utilization, service level, compliance, and customer service. Major achievements had got a Performance Excellence Award in 2017 for Excellence Performance vendor management.

Kolkata, West Bengal, India

Developed and streamlined Process, infrastructures , and improved service efficiency with cost control. Supervising operation of cross functional unit to achieve efficiency in all aspects of the customer service and delivery cycle . Market awareness in-order to plan the sales & marketing  looking after 5 Major customer Tata Hitachi Construction Equipment co. Ltd All India Reporter. Hindustan composite.L & T Ltd.Lords wear ltd. Developed /Sustaining the existing network and effective managing the supply chain ensuring timely and cost effective delivery. Develop business from both major and retail segment.Significant Achievements:  Improved business from 0 lack to35 lakh, With in 2 year’s

Jharkhand, India

 Supervising operation of cross functional unit to achieve efficiency in all aspects of the customer service and delivery cycle .ensuring timely delivery of product . Market awareness in-order to plan the sales & marketing  looking after 05 Major Customer / WH Customer HP (I) Sales Pvt Ltd.Telcon Construction Equipment co. Ltd Hyva India Tata Cummins Ltd Blue Star Redington India Pvt. ltd HCL Info system Ltd Spice Mobile Nokia  Developed /Sustaining the existing network and effective managing the supply chain ensuring timely and cost effective delivery . Develop business from both major and retail segment. Proper co-ordination with the service team. Monitored BA performance and Arranged meeting of service, cost delivery and quality norms  Coordinated with distribution center, call center to settle customer queries & complaints. Generated MIS reports and analysis. Prepared and revised standard operating procedures (SOP) for smooth operation of BRANCH  Organizing training for BA’S / STAFF  To act as a role model for entire operation team in the controlling area Significant Achievements:  Effectively managed distribution & Stock Management. Improved business from 6 lack to 30 lack, With in 2 year’s  Network Planning for delivery to all Jharkhand and developed Channel partner for entire Jharkhand . Prepare a Operation module and trained all staff about, stock management , Distribution come Supply chain management. Improved capacity utilization, service level, compliance, and customer service. Major achievements had got a Performance Excellence Award in 2009-2010 for Excellence Performance CUSTOMER RETAINTION.

Jharkhand, India

 Managed surface Cargo operations for East, North, South, Central and North East regions of India.  Coordinated between vendor & all over India Hub (distribution Center) for fleet operation. Liaised with external agencies like check post, sales tax officer, and sales tax department. RTO, Custom & other administrative Department. Monitored and improved the arrival and departure Route performance as well as the Service levels. Coordinated with distribution center, call center to settle customer queries & complaints. Generated MIS reports pertaining to HUB (Surface Transit Center) manager and supplemented them with qualitative, insightful analysis. Prepared and revised standard operating procedures (SOP) for smooth operation of HUB. Organizing training for BA’S / STAFF  To act as a role model for entire operation team in the controlling area Significant Achievements:  Effectively managed distribution & Stock Management. Built up a better relationship between all Booking /Delivery centers for smooth operation. Network Planning for delivery to all India for Express Cargo & timely fleet management. Prepare a Operation module and trained all staff about fleet management , stock management , Distribution come Supply chain management  Improved capacity utilization, service level, compliance, and customer service. Control on DEPS (Damage Extra Pilferage Short),  Achieved 100 % stock clearance everyday Monitored and improved the route performance of all National Route. Planned new network for on-time connectivity for Eastern Sector. Ensured 100% capacity utilization for all National / Feeder Routes. Vendor Development / Management.

Kolkata, West Bengal, India