Pramod Kumar Email & Phone Number

Bengaluru, Karnataka, India

Internal Career MobilityIBM India Pvt Ltd, Full-timeTalent Assessment and Development:• Utilised various assessment tools and techniques to identify high-potential employees.• Provided personalised career coaching and mentoring to support employee growth and development.• Facilitated workshops and training programs to enhance employees' skills and knowledge.Program Management and Coordination:• Managed and coordinated internal mobility initiatives, including job postings, candidate sourcing, and interview processes.• Monitored program effectiveness and made necessary adjustments to improve outcomes.• Maintained accurate records and generated reports on program performance.Stakeholder Management:• Built strong relationships with hiring managers, employees, and other stakeholders.• Effectively communicated the benefits of internal mobility and addressed concerns or challenges.• Collaborated with HR business partners to ensure alignment with organizational priorities.Continuous Improvement:• Evaluated the effectiveness of internal mobility programs and identified areas for improvement.• Implemented best practices and innovative approaches to enhance the program's impact.• Stayed up to date on industry trends and emerging best practices in talent management.

Bengaluru, Karnataka, India

Worked on all aspects of the IBM internal /external offer process, partnering with the manager/hiring team, validating all information to be compliant with IBM standards and policies. Sourcing, screening, short listing, Interviewing, Release Offer, On-boarding etc. Salary negotiation and Pre-employment verification for the candidates for the position.Point of contact for interviews and offers for hiring managers, focal points, candidates and hiring team, point of contact for hiring managers within a given business unit, and offers advice and counsel on all aspects of the interview, offer and on boarding processes for the candidates, as well as Compensation, Benefits, requirements, Visa, and Export Regulations. Facilitate offer process with hiring team, reviewing, and validating offer details and approvals, complying with IBM, & government regulations.Review and approve candidate offer letters and schedule on boarding class dates for new employees.Initiating candidate’s visa request & Coordinating with the case managers for successful visa transfer, handling the Global move candidates from one country to other.Maintaining the tracker for all the candidates.Internal Quality Auditing for Recruitment Process.Mentoring the new joiners.Worked on BrassRing, Kenexa tools.

Bangalore, India

Training:• Content developing.• Providing training to agents about Dell products and services.• Providing customer handling skills training to agents.• Providing sales training to out of warranty team.• Providing training on troubleshooting Dell products.Quality Audits:• Identifying and facilitating one-on-one performance coaching based on patterns and trends from internal quality analysis and CSAT data or other data/observations.Technical Support:• Troubleshooting Dell’s wide range of desktops, laptops and printers.• Customer Satisfaction and Retention, first call resolution.• Sales of desktops, laptops, printer, etc...• Handling escalations and queries from customers.• Coordinating with different departments internally as well as third party to ensure partner and customer satisfaction. • Provide senior management with weekly and monthly reports.Advance Resolution Expert: (September ’2010 – December ’2012)• Training of new joiners to understand the Dell products.• Taking on call escalations• Preparing daily workloads for staff and coordinating the daily allocation of work.• Motivating the team to achieve high standards and KPI targets.• Dealing with and resolving problems and issues which arise.• Monitoring and reporting on standards and performance targets.Imaging, IWR & OWR (September ’2007 – December ’2010)• Resolving printer related issues over the phone for UK/Ireland customers.• Booking dispatches of part and peripherals for printers for customers and following up of the same.• Selling customer Laser & Inkjet Printers.Dimension & Inspiron (September ’2006 – 2007)• Resolving computer and laptop related issues over the phone for EMEA & RSA customers.• Troubleshooting Windows, Networking, Internet, Firewall, No Post, No Boot & No Video related Issues.• Booking dispatches of part and peripherals for computers and printers for customers

Preparation of Technical Reports, memos, letters etc.Preparation of Presentation Material using PowerPoint.Preparation of Technical Drawings using AutoCAD.