Telstra (July 2012 – Present) - Domain SpecialistProviding BA and subject matter expertise for OSS fulfilment stack (OM-FUL, ISL-FUL, and Service Modelling/SDDB/DGT, Network provisioning, Data migration/conversion and PS&M issues/remediation and operations).BA and SME for requirement elicitation, solution design and delivery of O&SS projects.Proven stakeholder management and collaboration skills for different initiatives including Business, GM endorsement and governance, TSO, network technology groups(AM-Mobile, AM-Shared1, LDAP/EMAILLDAP/SDF etc.), external applications/teams like Brightstar, CONNECT and IT teams (vendor development, fallouts handling team, Business process)Experience on Telstra Technology Delivery Process (Agile) in initiatives like NGB, Telstra Platinum, OM-FUL improvement program with proven in-depth knowledge of processes and commitment to meet challenging delivery timelines. Participation and inputs into various architectural decision, KDD, HLD, DLD and processes sessions to enable delivery of functional and nonfunctional business requirements and to align design of IT solution in line with IT Architectural roadmaps and business objectives.Documenting solution and process artefacts RDD, SAD, HLD, Solution Brief, Show Case, RTVM, AFQ, CAT test cases, User Stories.

Business/Solution analyst expertise for Telstra OSS account.Provided domain expertise for Broadband and Mobile line of business.Demonstrated subject matter expertise in fulfilment systems ORCH, SF, Service Inventories, and fallout management.Requirement elicitation through solution workshops, brain storming, focused groups and document analysis.Participated and provided Inputs to E2E architecture forum and documents (E2E/OSS-O2A SAD), produced high level design documents, use cases, system requirements, CIA for SNRM, Service Inventory, ADSL, FTTP , CABLE and MOBILE line of business initiatives. Transformation of business requirement into system, functional and non-functional requirements.Facilitating solution/design workshops for developers and support groups like production support, fallout handling and Infra.Participated in post deployment war-room sessions providing system and solution subject matter expertise for different initiatives (Bigpond ADSL/FTTP/CABLE).Defect and incident management by analysing functional and business impacts, suggesting best feasible solution, remediation approaches for impacted customers/orders, and communication to business and IT stakeholders of the same.Identification of fulfillment and business process improvement and driving the changes. One of them was reducing the remediation turnaround time and cost for hundreds orders going into error provisioning by identifying the cause, shortest and best remediation approach and creating fallout within fulfillment systems.

Participation and input into solution discovery and design sessions with architects, business analysts.Documenting and producing design artefacts like HLD, DLD and interface specifications. Facilitating design discussion and review workshops.Development and programming of project modules, Orchestration, Service Fulfilment, Service Inventory and integration interfaces.Design execution support of test cases at various level (UT, ST, and CAT)Mentoring team members.

Interpretation of design documents, system requirements and transformation into details technical specifications.Feasibility analysis and effort assessment.Programming and development of project modules using JAVA, JSP, Struts 1.x, SQL (JDBC).Preparation of system and integration test cases.Assisting testers, identifying design gaps and defects in system.Developing extension and customization of open source base SIP VoIP using JAVA, AWT. Integration of various online tools to system like UPS and DHL