• Leading end-to-end Product and Product Management for chatbot solutions, campaign manager platform, Smartvault (Wallet, SSO and API manager, framing long-term product strategies for Nuacem.• Working and creating product roadmaps for a suite of customer engagement tools chatbot, agent panel (Text, Voice, Video) to enhance user interactions.• Collaborations with the UI/UX team to review designs, provide actionable feedback, and ensure alignment with product goals.• Maintaining comprehensive documentation, including product roadmaps, user stories, UI/UXspecifications, and feature prioritization and validation reports.• Onboarding, enabling and Building partners and resellers.• Integrating product suite of Nuacem with Keycloak for seamless Single Sign-On, universal wallet, and API management.• Maintaining customer relationships, gathering product insights and nurturing accounts to ensure continued success and satisfaction in collaboration with Sales and Account management teams.Achievements:• Launched the Phase 1 of Omnichannel Campaign Management Platform Product, delivered WhatsApp integration in May’24, currently leading the team into Phase 2 (RCS integration)• Launched Smartvault in Oct '24, Product suite integration with Unified wallet, Single sign on between multiple products.• Launched 6 enterprise chatbots in 9 months, improving customer engagement & reduced turnaround time to 5 days by optimizing customer need evaluation along with the pre-sales team.• Implemented product management techniques (KANO, RICE) to enhance prioritization and long-term vision.• Streamlining multiple projects for efficient delivery by 70,20,10 rule.• Trained internal teams on lean methodologies and Scrum.

• Leading all of the e-commerce accounts for the India region.• Planning and executing custom customer success plans for each of the accounts• Organizing and effectively managing monthly and quarterly business reviews• Running BAU and services with 9 members team for the 12 accounts• Managing profit and loss for the accounts and making the accounts profitable• Managing an annual revenue of $1 million for Capillary. • Charting and executing customer success plans for diverse industries like Fashion, footwear, hypermarkets, jewelry, kitchen goods, textiles, etc

• Handling Customer success for large and enterprise customers like Apollo Medsmart and Prestige Xclusive. • Co-ordinating tri-party customer success between Altai, Capillary, and Clients• Project management for new mobile app, payment gateway projectsAccomplishments:• Co-ordinated and delivered Apple Pay integration for Ajlan Bros within 20 days.

• Involved in FutureSkills and FutureSkills Prime initiatives by NASSCOM• Responsible for growing business to $ 2 million in revenue in FY ’21-‘22• Responsible for maintaining relationships, account management and Customer Success for 28 clients.• Expected to maintain relationships with internal team (Product, Engineering, Delivery and Support), NASSCOM Team and clients• Responsible for converting business objectives into product objectives and vice versa. • Responsible for converting business objectives into clear financials (Cost of opportunity, CLTV, business impact in terms of money etc) and prioritize tasks.• Actively involved in creating vertical and horizontal engagement for clients to increase content consumption by their employees• Responsible for conducting QBRs, MBRs and guiding clients on product adaption and usage. • OKRs include MAU increase, Increase in repeat user %, Increase in Mobile users, Increase the ratio of Licenses bought to License active (More active users)

• Responsible for generating $ 0.5 million Annual revenue from enterprise customers through Software as a Service (SaaS) products• Own P&L of the accounts and Customer Relationship Management • CXO, business leader’s engagement for setting up roadmaps, goals for value identification and attainment• Handling a team of 8, ensuring customer satisfaction through world class service experience• Initiate and prioritize projects, track business development, cross-sell, and up-sell, coordinate with the key stakeholders from the customer side to write Business requirement documents• Engage closely with the Engineering managers/Solutions/Delivery team to help determine the best technical implementation methods and reasonable execution schedules. • Work with product management team to facilitate the new feature development and sprint planning / Road map planning• Identifying Customer success champions in client location, train, maintain relations.• Risk mitigation, reducing churn through proactive means• Ensuring product adaption on depth and widthProfessional Achievements:• A-Team for the best team for delivering projects for AMJ Quarter, FY19• Awarded Star performer for AMJ quarter, FY20Professional Highlights:• Implemented Omnichannel integrations for Biba and Asics, Delivered 30+ projects• Lowest average annual churn 3.4%, cross-sell and upsell revenues at 22%, average customer ageing at 2.7 yrs.• Making clients grow their revenue by an average of 120% YoY• Implemented new onboarding mechanism for e-com customers to get the first AHA moment

1. To study processes for client and frame use case list for software development2. To understand and frame complete user experience for processes by identifying touch points and creating wire-frame models3. To study and understand current trends in the insurance industry4. To understand processes like FNOL, adjudication and claim settlement in insurance5. To organize and maintain working team data for coordination.

1. To collect information regarding the admission of TIME trained CAT aspirants, into IIMs2. To analyze the data on the basis of coaching centers and location of coaching center3. To perform an initial audit of the data, before handling over it to a third party auditorThis helped TIME to investigate places where there can be business expansion and award top performing coaching centers.

1. Responsible for Planned maintenance of Shock absorber division. CNC, Welding and Robotic welding sections2. To follow the norms prescribed for TUV Nord 14001, Environmental Audit, to prepare report.3. Leading a team on 4 members for daily operations4. Train team on engineering approach to maintenance, Total Productivity Management (TPM)5. Reduce the cost for maintenance through planning, scheduled maintenance of machinesProfessional Highlights:During this stint I was able to reduce the Mean Time Between Failures by 11% and Mean time to Repair by 30% by using systematic tracking methods and procuring right tools for the workersProfessional Achievements:Part of 17 member Aspire committee, led by CTO for identify and developing potential ideas from workers. I could make 2 ideas come live in 4 months span. This included market research of the idea, tech feasibility, research of idea and prototyping.

1. To select campus ambassadors from colleges all over India and to maintain relations with them.2. To update and maintain blog of Utthistha.3. To reach the potential investment seekers through digital marketing via E-mail, Facebook and Blogger 4. To create graphic content for the website and for branding collateral like brochures, posters and banners.