• Portfolios Undertaken – Retail, F&B, Services, Forex, Advertisement, Duty Free, Lounge, Porter, Car Parking, On-ward travel, Space Rentals, In-flight Kitchen, Pouring rights (Mobile wallet, EDC, Payment gateway) etc.• Contract Novation and Takeover from Airport Authority of India (AAI)• Implementation of EPOS system for billing and gathering insights through data analytics• Ideation and implementation of Marketing activities at Airport including short term promotions• Establishment of In-house businesses – Car Parking, Lounge, Porter, Advertisement.• Business development, Commercial space leasing and Re-negotiations• Commercial space Planning – Provide inputs to Retail Planner & Master Planner• Budget preparation for Commercial business

• Account Planning, Forecast & Management – AOP Planning, Sales & Revenue forecast• Category Management – Category & Sub Category Analysis, Staff Productivity, Space Vs. Sales rationalization, Stock cover & Ageing• Revenue Management – Revenue Leakage control, Receivables Management• Contract Management – Compliance Management, Process compliance, VM standards adherence • Stakeholder Management – Periodic reviews with Concessionaires, Internal & External stakeholder meetings • Marketing Management - Provide Marketing support, Rewards & Recognition Programme, Tie ups with Digital partners, Consumer Profiling, Promotions, Visual Merchandising standards• Technology Initiatives – Enhance business through new age Technology mediums like Facial Recognition, Big Data Analysis, Market Basket Analysis • Audits – Monitor Audit reports and ensure 100% compliance and closure

• Provide insights of the Non - Aero businesses (Retail, Duty Free, F&B, Advertisement, other services) to the Head – Non Aero Commercial• Preparation of Annual Operating Plan• Analyse Key performance indicators of the business like Sales, Revenue, SPP, IPP, ATV, Conversion, SPSM and RPSM for each concessionaires and provide insights.• Updating Non-Aero commercial contracts/activities of all concessionaires for Non-Aero business• Deep dive of Category Analysis & Passenger Segmentation to provide key insights on the various verticals of Non Aero Business• Undertake Passenger Profiling and provide insights to management• Assist Head – Business Development in Commercial Negotiations and Digitization Project (Mobile App)• Bench marking with other Airport Non-Aero businesses

• Strategic Planning and Sales Forecasting in consultation with Category Team to provide insights to CEO – HDFRL• Collect and Analyse Customer Demographics, Preferences and Buying behaviour to identify further business potential• Evaluation of KPI’s and providing key insights to the management• Competitor Analysis and Duty Free Industry insights• Implementation of various Marketing initiatives like Website, Magazine, and Mobile Application• Project Coordination for the revamp of Duty Free stores

• Preparation of Airport Sector Commercial MIS and providing insights to the top management by analysing performance of each business units• Updating and tracking of all the commercial contracts/activities for 3 GMR Airports (Delhi, Hyderabad & Maldives)• Assist the Chief Commercial and BD officer to review the commercial activities and business developments occurring at Delhi and Hyderabad airports• Provide support to Airport Sector Bidding team for new airport Privatization opportunities - through market study/research on partners and providing insights• Supported the commercial developments at Delhi Airport, Hyderabad Airport and Cebu airport to assure synergy and acted as a bridge for seamless coordination

• Operationalization of Tourist Representative Counters (80 no’s) and Resort Pavilions (5 no’s) in the Arrival Plaza at Ibrahim Nasir International Airport, Republic of Maldives.• Operationalization of Retail shops (4 no’s) and Airport Service outlets (7 no’s) in the Arrival Plaza at Ibrahim Nasir International Airport, Republic of Maldives• Account Management to monitor performance of Retail, Duty Free & Airport Services• Address and provide timely assistance and resolution to concessionaire complaints at INIA

• Supported and assisted Head – Duty Free in establishing the new Duty Free Business at Ibrahim Nasir International Airport (INIA), Republic of Maldives• Liaison with around 36 vendors for procurement of Duty Free merchandise from categories like Liquor, Tobacco, Wine, Perfumes & Cosmetics, Souvenirs and Confectionery• Coordination and implementation with interior design agencies for the interior designing of Duty Free shops at Ibrahim Nasir International Airport (INIA), Republic of Maldives• Project coordination with Project team, Interior design agencies and other internal departments at the INIA for the successful opening of Duty Free shops and Security Hall area (SHA) modification project at the Maldives airport