Handling Inbound & Outbound calls relating to Mortgage Collections.Informing about the Total amount due and collect the payments over phone.Confirming customer mailing address & contact numbers and update the preferred address and telephone number.Knowing the exact reason for missing the payments and update the records.If customers require any assistance, we educate the customer and offer various programs.Handling the call by the standards set by the company and according to the State Laws.Worked in various processes in Home Loan departments.Team Management: Provided inspirational leadership to my team. Trained my team for Communication / Presentation Skills and escalated the Potential Show Stoppers.Training imparted: Structured training to the new recruits in customer service. Focused on Quality enhancement and managed timely preparation of Monthly/ Weekly MI’ reports.Other Activities: Cross Selling (Home Loan, Top-up Loan)

Handling Inbound calls relating to ICICI Home Loan customers and resolving customer’s requisitions over Phone.Primary focus on “First call Resolution (FCR)”.Taking calls as per the Standards set by the Organization.Resolve customer’s requisitions through E-mail and Correspondence.Acquired broad understanding of Service Industry (Inbound and Outbound call centre).Effectively meeting Core Objectives, Productivity, Quality and Data Protection Act set by the organization.Giving Feedback and updating the areas of improvements to the Officers.Trained in different level of processes responsible to be a Mult-I-Tasking individual as when required for Contingency Planning.Cross Selling (Home Loan, Top-up Loan, Personal Loan, Vehicle Loan)

Collecting information from search engines and libraries.Updating the collected information to the IT Executive.Incharge of YAYASAN QURRA MALAYSIA (Charitable Trust).Being responsible for sending the mails to all of the Muslim Malaysian Citizens.Maintaining Accounts.Daily updating financial status to the Finance Manager.

In charge of Ware House (Maintaining Inward & Outward stock).Daily updating the stock details to the Marketing Manager.Communicating stock details to the Distributors and Retailers.Incharge of Admin (Maintaining petty cash & updating records).Maintaining better rapport with the Marketing Manager, Distributors and Retailers.Maintaining complete Accounts (payments, collections, Bills, Cheques, follow-ups regarding due payment.