Overall Experience: Being goal-oriented has been a valuable personal quality that produced impactful results in my career. I have domain expertise over 5+ years in Banking & Financial services industry. I am proven dexterous in increasing customer base by developing business relationships with existing customers, also acquiring new customers and pursuing new business relationships by cross- selling products viz. Debit Cards, Credit Cards, Insurance, MF, FD, RD / locker/ SIPs and so on. I give major focus on all product lines and products offered by the bank. I have interactions with high net worth clientele to enhance the value proposition of the bank. I have strong relationship management and team management skills. I exercise multi-tasking with crisis management capabilities. I monitor the client servicing at the branch lobby, check KYC documents on new account openings, manage TAT/ authorize & audit for all service and operational transactions with strong service attitude and customer centric approach. Besides aforementioned roles, I also play a proactive role in achieving major sales over upselling of bank products based on the customer potential.Key highlights of my background includes my forte associated with Revenue Generation, Customer Acquisition, Customer Retention, cost efficiency and managing risk exposures for high-net-worth individuals and preparing recommendations for new on boarded clients. I have extensive cross-functional leadership experience across all core business functions with prominence on Client sourcing/Financial Analysis, high-end corporate customer service, NEFT/RTGS transactions of clients, contingency planning/execution and Audit compliance. Proven technical acumen in using MS Office (Word, Excel, Power Point & Outlook) for managing company database and generating MIS reports. I have strong familiarity with using Banking systems for improving core banking solutions, increased productivity, enhanced customer experience and Database Maintenance in a corporate Banking environment.I have proven to be dexterous in liaising with clients, front offices, credit, technology and operations entities. However, my effective proficiency in new customer analysis and attention to regulatory standards, coupled with my enthusiasm and dedication to achieving success enables me to be a go-getter in all goal-oriented aspects. To know more about my work experience and skills, you can connect with me, and I will be happy to discuss. Thank you. Let us connect to see where I can help!
Indusind Bank Ltd, India
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Service Delivery ManagerIndusind Bank Ltd, India Mar 2020 - Present• Significant contribution in wide gamut of tasks entailing – Vault / Key custodian and dual custody management, Signature verification & Customer identification, Locker operations and Key matrix management, client-on boarding, ATM Reconciliations and Cash loading, Salaries processing, revenue generation and all other service & operational transactions• Ensuring to adhere with bank compliance & regulatory requirements as per RBI guidelines• Coordinating the branch audits by maintaining the branch operations register in a structured manner• Assuring the clients with excellent service to enhance portfolio, control retention & cross selling of bank products• Authorizing and checking Cash Deposit / Withdrawals, Cheque Transfers, RTGS & NEFT entries• Responsible for petty cash account verifications, fund release, periodic branch expenses, supervision of Non-Cash transactions such as DD/MC, fund transfer; training/monitoring of new staff, management of Service desk / IT Department failures including all other inward & outward branch deliverables
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Deputy Manager - Branch BankingHdfc Bank Ltd, India Aug 2019 - Feb 2020• Essayed a paramount role in managing a portfolio of 600 HNW customers, assisting them in opening/managing and optimizing their bank accounts and other products; and referring clients to the financial specialists on capital loans, Cash Credit, Foreign Exchange, Registration & Licensing• Diligent in handling customer complaints, queries and assisting them with a quick resolution• Ensuring the documentation of pending re-KYC accounts and identification of all inactive accounts • Agile in verifying daily generated Branch Journal reports, validating with provided vouchers and assisting customers with requests related to fund transfer, third party verification, salary payment, bank statements and handling stop cheque payments • Methodical in resolving customer complaints and queries on a timely basis• Steered the banking operations by taking over other branch profiles in absence of a dedicated staff• Performed administration duties such as Clearance & Transfer cheque collection and locker register• Obtained necessary signatures and documentation on accounts due to missing information• Assisted walk-in customers on daily branch queries and maintaining excellent in front-line coverage• Successful in cross selling banking services & products according to the customer potentiality• Evaluated on Service charge refunds and refunded with prior authorization from the branch manager
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Compliance Officer- Operational Risk & Control DepartmentUbs Jun 2017 - Sep 2018• Significant involvement in leading Investment Bank in the areas of Insurance Registration & Licensing, Employee conduct & compliance; coordinating with Financial Advisors for registration application and providing necessities for obtaining an insurance license incompliance with state & other regulatory requirements• Conducted Pre-licensing investigations that entails submission of disclosures, insurance exam status, previous employment details by using various internal applications & tools• Supported the advisors with the licensing policies, available insurance products, renewal procedures, required education training and the license surrender• Gathered paperwork & documents and submitted the same to insurance companies (AIG, AXA, Prudential, MetLife etc.)• Cooperated with the insurance companies to know the application status, client information and product training that the Financial Advisor needed• Facilitated advice on Insurance policies and tackled all E-Mail & Service Works Portal queries• Cross-checked the data reports from FINRA, NIPR, Lexis & State websites with the existing data base in the internal system• Involved in tracking the expired licenses, notified the staff and allocated the team members with the resources available accordingly• Evidenced with the exam certificate copies and insurance license to the insurance providers and also updated the internal SOPs as per the UBS (Union Bank of Switzerland) and regulators’ notices -
Senior Kyc AnalystEclerx Jun 2015 - 2017• Strategically accountable for preparing reconciliation reports of various investment accounts, handling accounts related to KYC, AML / CID and FATCA; verifying works analysts’ submissions, and ensuring that the significant documents & forms of the client are filled before the account reopening for any potential business purpose• Responsible for accounts’ supervision when the KYC/FATCA documents are missing; collaborating with overseas reference data teams in terms of processing queries, sharing account information, providing significant reports and project estimations• Deft at identifying weekly errors of the team members and providing resolutions on the same• Trained the newly joined Analysts, and allocated work to the team members according to the resources• Involved in reviewing the accounts which do not have business association with the bank and deactivated in the customer data base according to the Global inactive client policy
Pramod Rajbhar Education Details
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MitconBanking And Financial Support Services -
Finance, General
Frequently Asked Questions about Pramod Rajbhar
What company does Pramod Rajbhar work for?
Pramod Rajbhar works for Indusind Bank Ltd, India
What is Pramod Rajbhar's role at the current company?
Pramod Rajbhar's current role is Performance-focused professional with proven dexterity in Banking Operations & Client Relationship Management.
What schools did Pramod Rajbhar attend?
Pramod Rajbhar attended Mitcon, North Eastern Hill University, Shillong.
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