Pramod Sathe Email and Phone Number

• Responsible for client onboarding on company platform.• Project Estimate and Quote creation based on client requirements and information supplied & creating Project schedules.• Mediate between clients and the organization.• Handle and resolve client requests and complaints.• Improve onboarding processes with the internal team.• Define and help users achieve milestones for client success.• Managing client-based review tasks.• Managing junior project mangers.• Monitor customer satisfaction as they grow, solve client issues, and drive customer satisfaction• Support the customer success team to ensure quality execution that drives toward the client’s business objectives and key metrics.• Managing projects through each stage of the process within prescribed time frames and apprising the team or client of production issues, concerns, and/or delays. • Formulating and fostering effective working relationships with vendors and stakeholders to promote and continuously improve the services to the client. • Making resource allocation/vendor selections for services based on availability, qualifications, and cost considerations while maintaining quality standards. • Ensure that all projects are delivered on time, within scope, and within budget.• Researching and resolving project issues with internal staff. • Acting as a point of contact and liaison for vendor queries and responding appropriately and in a timely manner.• Supporting the Project teams by managing certain strategic projects as required.• Maintaining daily ongoing communication with clients and/or other departments and resources regarding project status. • Training existing as well as new hires about the process, function, or technologies.• Development and preparation of process documents where required.

The Edgar E-file solutions Pvt Ltd completed a client acquisition in March 2022.

• Handled Team of 35+ team members which include 3 Leads, 2 Coordinators and QC Specialist.• Supervise production staff, including arranging and conducting interviews, participating in salary negotiations, completing new hire paperwork, and conducting both formal and informal performance evaluations.• Interface with the higher management team to determine resource and procedural requirements.• Drive continual process improvement and procedural efficiencies relative to the QC team.• Drive communication, development planning, Project and performance management of the QC team.• Ensure the QC team maintains corporate & legal compliance, quality standards & training regulations.• Create and review QC team SOPs/metrics/KPIs to drive evaluation and controls. • Provide collaboration to manage service recovery situations; identify service failures & implement recovery plans. • Manage the implementation of appropriate solutions to deliver QC & TCF services within agreed SLAs.• Handling internal and external audits regarding the overall Quality Process of the department• Worked on CAT tools like Trados and XTM whenever required

• Coordinate incoming job requests through WRs, Tasks or e-mail daily to ensure timely assignment and completion. • Keep track of resource capacity and utilization through ETS/WRs via the Octave dashboard. • Ensure the usage of WRs, Tasks, and e-mails as appropriate to ensure accurate reporting metrics are available. • Support Project Coordinators/Project Managers and DTP Team on deadlines and overall workflow management. • Supervise production staff, including arranging and conducting interviews, participating in salary negotiations, completing new-hire paperwork, and conducting both formal and informal performance evaluations. • Interface with the higher management team to determine resource and procedural requirements.

• Scope of new projects from a QC perspective to determine time frame, suitable process and resources. • Meets agreed productivity expectations and performance standards and escalates any matter which may potentially jeopardize this with QC Lead. • Provide QC expertise on client/vendor/project meetings.• Mentor and provide technical assistance to QC Team, as necessary.

• Provide document review for all assigned projects: comparing final localized material to source material for consistency. • Compare the layout of source and translated documentation to ensure accuracy and adherence to standard and client-specific instructions. • Review the final output products on CAT tools to ensure the highest quality of delivery. • Meet deadlines specified by the Project Management/Project Coordinator, ensuring clear communication if project deadlines are potentially at risk.

• XML Coded database containing Article text and Metadata Information (abstract, references, and citations, etc.,) for web and to generate print output using .xyv file on xyvison.