• Partnered with credit departments to review accounts for accuracy and potential adjustments, optimizing billing processes.• Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.• Managed a high-volume caseload while providing exceptional service and meeting performance targets consistently.• Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.• Worked closely with delinquent members to develop plan of payment inorder to rectify outstanding accounts.• Leveraged strong negotiation skills to secure favourable terms for both the company and its clients during payment negotiations. Also made surenegotiations doesn't impact customer financially in a long term.

Delivered personalized and compassionate solutions to customer inquiries.Engaged directly with customers via phone and email, addressing suspected fraudulent activity and supporting scam victims.Monitored transactions and analyzed account blocks to identify and resolve issues.Raised and tracked customer complaints, providing timely updates and referring unresolved issues to the Australian Financial Complaints Authority (AFCA) as needed.Provided exceptional banking services, ensuring customer satisfaction and security.Assisted in fraud detection, reporting incidents accurately and promptly.Collaborated with business specialists to achieve optimal customer outcomes.Managed and reported calls from Other Financial Institutions (OFI) to the relevant teams.

Improved financial reporting accuracy by streamlining the month-end close process and implementing automated reconciliation tools.Enhanced budgeting and forecasting processes for increased accuracy, allowing management to make more informed decisions.Supported the development of strategic plans with detailed financial analysis and scenario modeling.Reduced operational costs by identifying inefficiencies in workflows and implementing process improvements.Ensured compliance with GAAP, tax regulations, and industry best practices through continuous monitoring and updating of accounting policies.Optimized cash flow management strategies by analyzing historical trends, improving forecasting models, and minimizing working capital requirements.Developed comprehensive financial reports for senior management, facilitating effective decision-making based on accurate data insights.Tracked funds, prepared deposits and reconciled accounts.

Enhanced event experience by ensuring seamless coordination of all aspects from setup to teardown.Streamlined event planning process for increased efficiency and reduced costs.Managed budgets and negotiated with vendors to secure best pricing, maximizing event profitability.Developed creative event concepts for memorable attendee experiences and improved brand recognition.Maintained strict safety standards and managed risk assessments to ensure a secure environment for attendees.Increased overall guest satisfaction by monitoring feedback and implementing improvements as needed during the course of events.Conducted post-event evaluations to identify areas of improvement for continuous enhancement of future events.

Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.Streamlined accounting processes for increased efficiency by implementing new software solutions.Assisted with timely month-end closing procedures, resulting in accurate financial reporting.Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.Enhanced cash flow management through prompt invoicing and effective accounts receivable follow-up procedures.Collaborated with team members on special projects, leading to improved interdepartmental communication and understanding of accounting processes.Facilitated smooth payroll processing by accurately entering employee data and verifying tax withholdings based on current regulations.