As a Remote Support Engineer at Reliance Industries Limited, I have extensive experience in providing first-level support for hardware, software, and network-related queries. I have been responsible for the installation of various software and the configuration and troubleshooting of Outlook, Skype for Business, and other similar applications for Outlook psts and osts. In addition, I have also been responsible for the configuration of networks, local printers, and scanners.My experience also includes the installation and manual configuration of SAP Core tools such as 720/730/750-Logon Pad. I have provided support for the configuration of emails on mobile clients like Airwatch Agent, VMware Boxer, Content Locker, and other similar applications. Additionally, I have hands-on experience with HPSM Ticketing tools such as HP Service Manager, as well as knowledge and experience with Remote Desktop tools like Dameware and SCCM Remote Control Viewer.

Remote support engineer | CMS Info system | Reliance Industries limitedConfiguring and troubleshooting of Desktop and Laptop Environment.- Maintaining documentation of changes regarding users, functions & system- Working On Active Directory Server for New User addition and deletion - Maintain the mail Server, Exchange Server, backup User mail - Remotely Support all over India for Jio User for hardware, software, Mail related issue handle.- Maintain file server weekly backup form server - Ticketing tool HPSM Portal Use -Maintain the Antivirus (Symantec Endpoint protection 14.1) -Monthly patch update system log- Work on SCCM Project Patch Activity For VPN Client - Support On Citrix Client user data back-up and maintain this VDI

- Created and maintained user accounts and security via Active Directory.- Created windows server 2012 and 2016 and Install Active Directory - Setup Azure account and Created the VM Machine, Server,WVD - Create Azure Data Storage and Sync the data Server to Local System - Work on Exchange Server2016 mail backup, tracking, password reset - Maintained the Gajshield Firewall for allow HTTP blocks site Check Network Slowness issue - SQL Server Installation Created Database - GitLab Project Access to as per user request - Maintained SharePoint and Create User mapping file for data content migration - Maintain file server weekly backup form server - Ticketing tool Dynamic365 use for user call log

- Configuring and Troubleshooting of Mail application like Outlook2013 - Configuring and Troubleshooting of Mail application like office 365, Microsoft - Outlook, - Ticketing tool use for user call log - Maintain the Antivirus (Symantec Endpoint protection 14.1) - Monthly patch update system log- Patching & Updating Window 8 and 10- Printing solution that includes MFD printers Xerox multi-functional copier, Printers- Maintaining documentation of changes regarding users, functions & systems- Responsible for maintaining computer peripherals audit- Maintain file server weekly backup form server - Updating weekly check list IT Asset