Handling Reverse Operations of North, East, North-East and South-1 (AP, TS and TN-Urban).Maintaining good performance track across PAN India.

• Responsible for managing LM delivery operations across India.• Responsible for Managing Key Client’s Accounts.• Reconciliation of Shipments, Weight, and COD fortnightly/monthly with Clients.• Planned to Increase Delivery percentage with high productivity in 3-5 hours.• Planned Expansion across North, East, West and Central Regions.• Regular monitoring and reviews to assist team to meet the service level agreement and identifying areas of Improvement.• Delivery Partner/Vendor selection, onboarding. End to end Vendor Operations Management.• Process purchase orders and requisitions for 3 PL vendors.• Communicate with prospective vendors to determine terms and availability.• Prepared reports for costs and market conditions.• Resolved issues with contracts and supplies.• Maintain thorough records of orders / Productivity and Manpower.• Develop and implement organizational policies for the department.• Consider environmental impact when determining transportation needs.

• Responsible for managing delivery operations across North, West and Central Regions.• Planning to Increase Delivery percentage & to Reduce RTO percentage• Plan Rollout of FOS/DDN Model in different Cities.• Communicate with prospective vendors to determine terms and availability.• Regular monitoring and reviews to assist 3PL partners to meet the service level agreement and identifying areas of Improvement.• Vendor selection, Onboarding & manage end to end vendor management.• Set last mile Dedicated Delivery Model (Outsourced) in North, Central & West India, for Reliance Retails and Amazon Transport with team size of 40+ supervisors along with 2 Regional Managers.• Maintain P&L, cost reduction and operations efficiency Increased.• Enhanced customer experience,• Followed up with the vendors to control the pendency and 100% attempt max in 24 Hrs.• Troubleshoot and resolve technical Logistics & get those rectified.

• Responsible for managing 3PL vendor management FM, LM delivery operations across North. Source Manpower for the LM delivery.• Planned to Increase Delivery percentage with high productivity in 3-5 hours.• Planned Expansion across North India.• Recruit, train and develop healthy front-line Team (Supervisor/ FE/ Picker/ Helper).• Regular monitored and reviews to assist team to meet the service level agreement and identifying areas of Improvement• Vendor selection, Onboarding & manage end to end vendor management.• Process purchase orders and requisitions for 3 PL agencies.• Communicated with prospective vendors to determine terms and availability.• Interviewed applicants and train staff using tailored training program.• Prepared reports for costs and market conditions.• Resolved issues with contracts and supplies.• Maintained thorough records of orders / Productivity and Manpower.• Developed and implement organizational policies for the department.

• Evaluated upcoming program plans to forecast expected resource needs. Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.• Reduced average contract expenses by 18% through aggressive negotiations with vendors.• Conducted performance reviews each quarter, offering praise and recommendations for improvement.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

• Worked with all Major Telecom Players in Delhi, Haryana, Punjab, Himachal Pradesh and J&K.• Managed 40+ Company owned offices as well as 50+ 3rd party delivery agencies to provide best services to our precious customers.• Responsible for Vendors selection, finalization & On-boarded of 3rd party Delivery Agencies.• Managed Business Development Team and Accounts for Major Telecom and Banking players.• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.• Drove operational improvements which resulted in savings and improved profit margins.

• Key Account Management for all major Telecom & Banking Customers. • Responsible for Branch Operations across Haryana, Punjab and Himachal Pradesh. • On-boarded 3rd party Delivery Agencies & responsible for 3PL Operations. • Generate and flash MIS for each n every client and share with top management. • Managed Field visits & conferences held in Regional/State Offices. • Managed quality assurance program, including on-site evaluations and internal audits.