Pramod Jena Email & Phone Number

Chandigarh, India

Chandigarh, India

- Manage Global Helpdesk Teams to support 24 x 7 high Availability of infrastructure, systems, networks, and application through state of art monitoring, automation, and innovation.- Develop long term IT Roadmap that incorporates and ties directly to the organisation vision and strategy.- Building a strong process mechanism for gathering and processing new application requirements with robust Architecture.- Understand, Identify, create, and timely deliver different development and QA environment to engineer team as per their requirement, that improves business goals and targets.- Evaluate technologies and vendor strategies to prepare IT annual budget.- Manage, Retain, Train IT Staff to changing needs of the business groups and branches.- Building the long-term strategy for Architecture, Cloud (Azure, AWS, GCP), Datacenter, Office 365, Infrastructure Technologies & Security.- Building Long Term vision for adoption of ITSM & Monitoring Capabilities.- Building strong multi skilled team across Architecture, Storage, Virtualisation, Databases, Middleware, Network, Security, Backup, Office 365, Enterprise Monitoring & IT Service Management Tool.- Building robust DC Network, LAN/WLAN Network Architecture, Virtualization environment (Hyper-V and VMware) with private cloud.- Building solid backup and disaster recovery process.- Managing hardware and Software family of HP and Dell server, HP/3PAR/Nimble storage, Meraki Firewall/Switch/Access points, Paloalto & Fortigate firewall, Extreme network switches, Aruba/Aerohive Access Points, HP & Dell tape library, Dell & Lenovo laptops, F5 and Ecessa load balancer, Windows servers, Windows 10, MS Exchange and Office 365 hybrid environment, Visual Studio, SQL Servers, Microsoft NLB, System Center, Manage Engine, Jira server, Subversion server, Logic Monitor, LAN sweeper, Egnyte, Okta and many more.

Chandigarh Area, India

Chandigarh, India

New Delhi Area, India

• Responsible for IT operations of three offices i.e., New Delhi, Barcelona and New York.• Managed a team of 8 IT technicians and managing a portfolio of 100 clients spanning across 19 Dell Power Edge servers and 150+ Virtual Servers.• Present IT goal to Senior Management quarterly.• Presided over the training and orientation of employees and company offers on the use of the systems in order to ensure strict compliance with company policies.• Represented the company in all job training seminars, classes, conventions and personal enrichment opportunities as identified by officers and top management.• Prepare annual IT budget and present it to management for approval.• Responsible for purchase of IT peripherals (Servers, Switches, Desktops, and Laptops etc.). • Purchased rack space in New Jersey colocation datacentre and installed four physical servers. Servers are used for ISA 2006, Primary Domain Controller, Exchange 2007, SharePoint and SVN. Using mesh technology, I have connected all three office each other and with data centre via IPsec VPN tunnel, offices are situated at NY (USA), Barcelona (Spain) and New Delhi (India) for VPN connectivity I have used ISA 2006 and Sonic Wall TZ170/180.

New Delhi Area, India

• Initiated comprehensive network re-engineering including network infrastructure, installation, implementation and troubleshooting in a Windows 2003 environment and XP from client end.• Managing concerned resources, overseeing proxy and firewall application on Microsoft ISA in addition to maintaining Exchange 2003 email systems and troubleshooting client mailboxes.• Executed email administration, backup, data recovery, and preventive maintenance in addition to routine software installation and troubleshooting functions.• Participated in disaster recovery testing, maintaining system documentation logs and assisting in troubleshooting and diagnosis of system problems.

New Delhi Area, India

• Served in computer maintenance, performed all types of hardware, software maintenance and engineering in addition to systems selection, backup and technical support.• Carried out cabling and established both wired and wireless networks, implemented network security, built firewalls, managed host security and secured various permissions. • Anticipated utilization patterns, their effect on system availability and performed maintenance programs following company and vendor standards.• Cooperated on network design initiatives and implementation of network solutions such as DHCP, DNS and WINS servers. • Investigated user problems, determined possible solutions, oversaw software, application development, installation and upgrades.

New Delhi Area, India

• Setup and installed internet connection on customer end. • Troubleshoot connectivity problem between customer end and ISP Server.• Troubleshoot problems of hub and switch and computer peripherals.• Maintained computers, installed operating systems and programs on the computers and reassembled computer hardware devices.