• Managed various audits during 5+ years of career including ISO 27001, Corporate audits, IT Security & Compliance audits.• Implemented the most secure Infrastructure & Security solution to support the Work from Home (WFH) feature, considering client Data Security important with Zero Trust.• Implemented security policies like a password policy, anti-virus policy, data encryption policy, and access policy for E-mail, internet, and firewall management• Ensuring and applying Cyber Security procedures and preventive measures such as network monitoring, security software installation and cyber-attacks prevention which resulted in significant reduction in cyber network threats• Oversee the IT Service/Support Management for 500+ End-user personnel based on agreed-upon SOP/SLAs across India and US & Australia.• Managing IT Asset procurement under CAPEX and OPEX modules.• Managing IT Report covering both Expense and Spend type of all GEOs with respect to CAPEX and OPEX.• Handle New Joiners’ IT Onboarding and Offboarding process.• Access Management of Office 365 Services, G-Suite, Adobe, Zoom, Slack, Activetrack, Teramind, keylogger Banking and US Mortgage Portals, and other applications being used in the organization. Okta Management.• Oversee ongoing training for current technicians, focusing development towards discussed personal, professional & organizational goals.• Develop and document a variety of processes related to IT policy and needs for IT department• Office 365 Tenant-to-tenant migration, design and Solution Office 365 Native and other DLP Solutions.• O365 features deployment knowledge - good understanding of core and secondary O365 services such as Teams, OneDrive for Business, SharePoint, Planner, To-Do, etc• US Mortgage, US Insurance and US banking applications support. Ellie Mae Encompass Administration for US Mortgage - Installing, configuring and troubleshooting Encompass and POINT

Maintain essential IT operations for the clients, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Identify hardware and software problems and recommend solutions. Configure, deploy and maintain Server infrastructure, using Microsoft server 201x OS, Configure AD, DHCP, DNS, etc. roles, GPO, Microsoft Exchange, Office365, Win 10/11 desktop/laptops. Hosted environments (AWS, Azure), end-point protection, backup management. Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Identify service-related issues and recommend solutions. User Monitoring tools: Activetrack, Key logger, Time doctor, Teramind Be the point of escalation, L3-4 support for the existing IT team as well as internal professional services. Managing inventory, set up and deployment of systems. Purchase of new systems as per specifications, negotiating for the best price Managing service and up keeping of systems, sending and collecting technology assets to team at various locations. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Information Security:Ensure compliance to IT asset usage and security policyAudit policies continuously and take corrective actions for non-complianceTake ownership of all the security tools and software’s.Assess current technology architecture for vulnerabilities, weaknesses and for possible upgrades or improvementServe as a focal point of contact for the information security team & the internal employeesManage and configure security of data, network access, disaster recovery and backup of systemsImplement appropriate physical and technical safeguards to protect the confidentiality, integrity and availability of information assets

Overall responsibility of the IT needs of the organization. Ellie Mae Encompass Administration experience (3 years) Depth knowledge of Office 365. Complete understanding of Exchange, email gateway and Office 365 setup and modules. Responsible for support of tools and products that are used to maintain the IT infrastructure IT Operation planning and budgeting of all business department. Managing and Maintaining Go Auto Dialer activity, Implementing and maintaining dialer strategies. Manage day-to-day IT operations, including IT Infrastructure and IT apps Perform off hours maintenance and software updates to Dialer environment, including regression testing and validation documentation. Monitor and troubleshoot all functions of Go Auto dialer, IP Predictive Dialer, including list penetrations and hit rates, inbound call blending, M3 IVR call flows, and overall dialer performance. Plans, directs and manages the daily operations of a computer operations Leads a team of support person who troubleshoot IT issues. Implements policies and procedures regarding how problems are identified, Negotiate with vendors and contractors for infrastructure-specific products and services secure. Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user. Ensures proper functioning of company’s information processing system and makes upgrades as necessary. Keeps computer equipment, hardware, and software updated to meet organizational needs. Maintains working relationships with vendors and third party providers, ensuring contracts are kept up to date and cost maintenance strategies are assessed and analyzed on a periodic basis. Keeps current with technology updates to ensure technology opportunities are taken advantage of, whether the opportunities relate to speed, improved processing, cost efficiencies, etc.

Role: - Windows 2003 and 2008 Active Directory and Go Auto Dialer Manage the day-to-day operations of the windows 2008/ 2003 servers, Linux asterisks servers host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities. Windows 2000/2003/2008 Active Directory Services, remote administration of networks, File and data server management, security appliances like firewall. AD, DHCP, MacAfee Safe boot, DNS, Spice Work .etc all Servers monitoring Trouble shooting and backups activity. Troubleshoot network, systems and applications identifying and correcting malfunctions and other operational issues User/Computer/Password Migration using Active Directory Migration Tool. Implementing application software’s/Module, backup Strategy for the sites and ensuring scheduled / unscheduled backups as per back up plans and restoration. Installing operating systems, workstations, switches, Routers, server administration, network services, virus scanners and peripherals Maintaining the network infrastructure, installation, migration, and configuration of network clients and workstations manage local and domain work groups Configuration and trouble shooting of safe boot Client and as well server side Manage and Installation ESXi Infrastructure, VM Servers. Working in Server Capacity issue manages server space. Worked on RCA and providing corrective measure for permanent fix. Creating Users on AD managing ACL permission’s.

Monitoring Linux, windows server and Network using an internally developed ‘Network management system’. (Company has largest content delivery Internet in the world). Responding to alerts in timely fashion as per the per-defined priority levels and SLAs. Understanding, analyzing the root cause of an alert and solving it. Timely escalation of complex issues to ‘SMEs’. Analyze and report on trends regarding issues related to various networks. Administration on SQL Server 2005 , Win. 2008, Squid proxy ( Linux) Performance monitoring & tuning system (File system, log files & Process-reporting of System up time, CPU and Memory Utilization Thresholds) Co-ordination with Clients and satisfying their requirements on Production Network. Creating Partitions, SVM, and RAID on Hard Drivers & Manage File systems Performance. Manage Users & Groups, Create & Maintain User Account; Groups & Granting Permission on Linux. Working on the Net cool & Remedy Problem management tools experience on ITIL V3 framework.Coordinate with network service providers (ISP's, Carriers etc.) to resolve outages. NIS, NFS and SAMBA administrationSquid Proxy Server Administration

Operating Systems :Windows Server 2008-2008R2, Windows Server 2003, Windows 2000 Server, Windows NT4 Server, Windows 7, Windows Vista, Windows XP, Windows 9x. Linux (basic level): CentOS, ClearOS, Ubuntuinstallation, configuration, optimization, OS updates, major console commands. Services Directory: Active Directory: domains, forests, trust relationships between domains, AD replication, Group Policy, continuity of authentication service, even on multi-site architecture, migration from NT4 environment to 2003 AD environment,Network Services: DNS, WINS, DHCP, Print Server Virtualization: VMware Infrastructure 3, VMware Workstation, Microsoft Hyper V. Technical Documentation:Drafting and updating of technical documentation relating to the management of customer infrastructure. Remote Management: Dame Ware, Terminal Services, VNC, And Netmeeting Patching: Microsoft WSUS, Deploying of test environments, including LMS (Learning Management System) Administration: General Systems Features, User Management, Course Features, Communication Tools, Reporting and E-commerce.Kaseya: Audit and Inventory, IT Service Delivery Kit, Network Monitor, Patch Management, Service Disk, ticketing, Remote controlOutlook:Configuring outlook, PST Backup, Import, Export