Commercial Manager
Writer Relo
Gurgaon, India
Manager -- Commercial Moving Heading Commercial Cargo business at Delhi branch and taking report from Sales Managers of Mumbai, Kolkata, Bengaluru, Kochi, Goa, Hyderabad and Pune branches Supporting sales for operations, coordination and execution of leads generated, taking report from sales team for commercial business Heading a team of 5 executives & 2 assistant managers for coordination, documentation, file / front rack maintenance Logistics Preparing and monitoring the execution of Move Plan for each commercial move as per client requirement, resources and compliance Conducting sales & marketing activities for commercial Air / Sea / domestic moves for Delhi NCR Sales Support Conducting sales activity viz. site visits, volume estimation, cost calculation, quotations, booking consignments and documentation in entire North region Developing sales market in India for “Arts & Exhibition” Handling enquiries and rate requests from commercial inbound and outbound overseas forwarding agents Supporting sales team in increasing booking ratio by 92% conversionCustomer Relations Assisting clients for invoice’s, timely collection of remittance and resolution of any disputes or claimsVendor Management Developing, handling & maintaining vendor’s for industrial / ODC moves, office shifts, packaging material, custom house agents & transportationTraining & Development Training staff on various aspects of packing, logistics and handling customers Monitoring performance of the team, identifying weak areas and providing trainingAchievements Coordinated French Art &Cultural Festival – Bonjour’ India 2012 handled and controlled entire planning, logistics and team for 27 shipments across 14 major cities for 3 months Conducted special survey of artworks for creating gallery spec crates