I have worked with Genpact, PTS CONSULTINGSERVICES, ConneqtBusinessSolutionLTD. The roles played in the organization were Process Associate and Customer Care Executive. My responsibilities included ensuring quality of our clients, customer satisfaction and build a team. This includes identifying the required quality, identifying all process defects/inventions or enhancements. Ensuring that they are resolved and processed properly and within agreed timeframes to the company's policy.