- Report directly to the Vice-President of the organization, collaborating closely with various teams and directors/ Managers to identify, analyze, and resolve operational challenges.- Oversee end-to-end operations of the organization, from conceptualizing and launching processes to ongoing performance management and optimization.- Develop and implement mechanisms to facilitate seamless communication and information flow among stakeholders, enhancing project visibility and coordination.- Establish and refine guidelines and standard operating procedures (SOPs) to build a robust team and operational framework, ensuring consistency and efficiency across departments.- Drive a culture of continuous improvement, proactively identifying opportunities for enhancement and implementing solutions to optimize operational processes.- Connect with employees one-on-one to solicit feedback, actively listening and incorporating suggestions to drive positive changes and enhance communication post-implementation.

1. Orchestrated seamless process transitions to optimize efficiency and achievesignificant cost reductions2. Led impactful Kaizen events utilizing Six Sigma methodologies to optimize inflowvolume, resulting in a remarkable 71.4% reduction in defect volume contribution andenhanced first contact resolution3. Autonomously defining project schedules and managing the project's progress and modifying the task as needed4. Partnering closely with business and legal leaders to align priorities with organizational needs, resource capacity, and risk factors, leading to the successful implementation of new curriculum and streamlined processes

1. Creating thorough project plans, assuring resource availability and allocation, and completing each project on schedule, under budget, and in accordance with its scope2. Delivering comprehensive project charters, SOP documents, and informative reports to engage and inform partners and stakeholders3. Launched sessions for performance improvement by coaching, training, creating video learning contents and mentoring which led to improved quality from ~85% to 98% (15.29%)4. Conducted employee onboarding, training, yearly review cycle, one on one connects to maintain the feedback loop for operational excellence

1. Attained the highest trainer rating of 4.95/5, underscoring exceptional capabilities in coaching and training2. Orchestrated seamless process transitions to optimize efficiency and achieve significant cost reductions3. Successfully transitioned processes to drive efficiency and cost reduction

role to worked on Intellectual Property rights violations apart from other KPIs