- Developed SOPs to streamline operations and boost efficiency- Conducted FMEA and SIPOC analyses to identify process enhancements and mitigate risks- Led knowledge transfer sessions and provided comprehensive training for new team members- Generated Allocation and Production Reports to optimize resource utilization- Managed daily retail and wholesale sales statements with a focus on accuracy and timeliness- Oversaw retail processes including document and JDE validation- Conducted month-end activities, reconciling various accounts for accuracy

- Managing account receivable tasks including refund processes- Monitoring incoming emails regarding customer refunds and ensuring prompt resolution- Handling customer calls, addressing queries, and providing resolutions- Processing documents related to customer refunds and verifying them internally for approval- Generating daily summary reports of refund volumes for management review- Collaborating with interdepartmental teams for smooth refund processes- Familiarity with and handling of RTGS transactions/reporting

- Handle various customer service and administrative tasks- Prepare receipt and payment entries- Create and maintain daily and monthly activity reports- Perform month-end bank reconciliation statements- Punch bills and payment vouchers- Present sales, income, and expenditure reports to management- Prepare outstanding and stock reports on a daily, weekly, and monthly basis- Manage petty cash transactions- Assist in audit workings and preparation of details for scrutiny assessment like Sales Tax and Income Tax- Deal with queries from auditors- Assist in schedule preparation, finalization, and audit workings