Over 9 years of professional experience in the IT business as a service Now Developer and Administrator. I have gained in depth knowledge across various facts of IT service Delivery including ITOM,ITBM, SecOps, HRSD, CMDB, Assets Management. My expertise lies in configuring applications within the service Now platform with a keen focus on ITIL Management principles. I have worked on agile scrum, waterfall, V-model methodologies has enabled me to navigate through different phases in SDLC. I have successfully integrated service Now with external systems like workday, JIRA and active directory. My proficiency extends to developing and managing scripts, workflows, automated test frameworks. I have strong background in front end and backend development with expertise in HTML5, CSS, java script and J QUERY. Additionally I have strong project management skills and have collaborated closely with clients to deliver options. Extensively worked with service Now Modules such as PPS, incident, change, problem, catalog, sla, knowledge management. I have been responsible for a wide range of critical tasks and initiatives. I've designed, developed, and implemented custom applications and modules to address various business needs, upon ServiceNow's robust platform capabilities. I've been actively involved in maintaining and upgrading ServiceNow instances.