·Reviewed Homeowner Insurance Policy (HOI), Title Commitment Reports, Appraisal Reports, and Purchase Contracts for Borrowers. ·Conducted daily internal quality control (QC) of loans reviewed by team members to ensure accuracy and compliance.· Trained new employees on HOI and Title Report processes, ensuring they are well-equipped to handle their responsibilities.· Prepared and sent end-of-day (EOD) reports to clients, providing daily updates on loan processing activities.·Transitioned to the Correspondence Department (Letter QC Team) in May 2022, taking on the role of Specialist.·Responsible for quality checking (QC) various types of letters sent to borrowers, ensuring clarity and compliance with regulations.·Managed multiple and critical control reports daily, maintaining high standards of accuracy and timeliness.

• Specialized in VA (Veteran Affairs) and FHA (Federal Housing Administration) loans for post-closing processes within the US mortgage sector.• Prepared and sent end-of-day reports on loan statuses to clients, ensuring timely updates and transparency.• Conducted internal quality checks on loans reviewed by team members, maintaining high standards of accuracy and compliance.• Created monthly dashboards to track and report on team production and quality metrics, ensuring performance standards were met and identifying areas for improvement.