Pranav Kumar Email & Phone Number

Australia

Sydney, New South Wales, Australia

• Effective Stakeholder Communication: Proficient in effective stakeholder communication, adept at liaising between injured workers, employers, insurance companies, medical providers, and legal representatives. Skilled in conveying information, addressing concerns, and fostering collaboration to streamline workflows and achieve favorable outcomes• Problem-Solving Abilities: Highly skilled in problem-solving, with a proven ability to identify and address complex issues in workers' compensation cases. Experienced in developing creative solutions to overcome challenges and achieve positive outcomes for clients.

Ponds, Nsw

• Financial Data Management: Accurately recorded and managed financial data, including patient billing, insurance claims, medical expenses, and other financial records, using specialized healthcare accounting software and spreadsheets. Ensured that all financial data was up-to-date and well-organised.• Patient Billing: Managed patient billing processes, including generating invoices, processing payments, and following up on outstanding balances. Ensured that patient billing was accurate and compliant with medical coding and billing standards.

Circa, Nsw

• Team Leadership: Led a team of 30+ customer service representatives, providing guidance, coaching, and support to ensure they delivered excellent service and met performance targets.• Conflict Resolution: Effectively resolved challenging customer issues and disputes, providing fair and equitable solutions to maintain customer loyalty and goodwill.