Seasoned management professional offering 17+ years of experience in consulting by the use of LEAN Six Sigma, Project Management (Prince2 / PMP), OPEX, and Change Management methodology. Handled projects on Contract Process Reengineering, Quality processes, Process Audit, Compliance set-up, Foreign Client Relationship Management, Metrics Management, Financial roadmap co-ordination, and handling shared services; Extensive background in handling BPO Web based – eMail /Back-end transaction processing, and BPO Voice based (In-Bound and Out-bound) Customer Service Solutions processes under diverse domain - Telecom, Insurance, Utility and Technical Services. Possess superior skills in data-driven analysis and data-based decision-making