Pranav Swaroop A Email & Phone Number

Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Optimized workflows, reducing quotation turnaround time by 20% and enhancing order processing efficiency. Implemented KPIs for order fulfilment, resulting in a 15% improvement in on-time delivery and increased customer satisfaction.• Played a key role in product development for order management, implementing best processes and practices to enhance system transparency. Introduced an escalation matrix, reducing resolution times by 35% and improving customer satisfaction.• Enhanced revenue generation by streamlining the creation of sales orders and invoices, demonstrating meticulous attention to detail and a comprehensive understanding of revenue and billing schedules.• Managed the revenue tech stack, including tools such as HubSpot, Zoho, Looker Studio, and various APIs, ensuring tools were effectively utilized and integrated to support business objectives. Improved communication and coordination across diverse teams, ensuring a seamless experience for internal teams and external clients.• Leveraged revenue tech stack tools to report on process effectiveness, understand data flow, and set up proactive alerting against processes, ensuring smooth operations and timely issue resolution.• Consistently met department service level agreements for response times, demonstrating a commitment to providing timely and efficient support, contributing to high customer satisfaction and operational excellence.•Contributed to business process architecture, goal setting, sales incentive design, market segmentation, and strategic planning in collaboration with leadership, resulting in improved alignment of business objectives and increased revenue streams.

Mysore, Karnataka, India

• Coordinated and managed the daily progress report for 3 Geographical Areas, ensuring timely and accurate updates were provided to key stakeholders. This initiative increased transparency and accountability within the organization, leading to improved operational efficiency.• Played a key role in the expansion of the network through effective advertising and dealer selection processes, successfully prioritizing 5 new vehicle dealers. This effort resulted in a 10% increase in the number of CNG vehicles in Q3, showcasing strong strategic planning and execution skills.• Collaborated with 6 Retro Fitment Centers to convert old Petrol Engine vehicles to CNG vehicles, implementing a successful referral scheme that significantly increased the customer base. Demonstrated strong relationship management and strategic partnership skills, enhancing market penetration.• Successfully organized and executed events and activities at CNG Retail Outlets, including free health check-ups and 3-year insurance plans. Achieved high participation rates among auto drivers (550+), demonstrating effective event management and community engagement capabilities.• Processed bi-weekly invoices based on consumption data for both industrial and commercial customers, ensuring accuracy and timely billing.

Mysuru, Karnataka, India

Objective: Grievance redressal project for the AG & P• Led the end-to-end project management for the AG&P Pratham website, ensuring seamless navigation, a user-friendly interface, and optimized customer journey for household, commercial, and industrial users.• Conducted market research, written product requirement documentation (PRD), and collaborated with multiple stakeholders to develop and launch the "Anonymous Grievance" feature, resulting in a 15% increase in grievance registration.• Collaborated with cross-functional teams to integrate essential features such as CNG locators, customer portals, and service area mapping.• Conducted root cause analysis to identify, prioritize and eliminate process losses, re-structured the process flow of closing the grievance to make it more user-friendly, and introduced the "Close Grievance" feature right after filling up the Action Taken Report (ATR), which helped decrease 3 unnecessary steps to close a grievance.• Directed the integration of essential customer-focused tools, such as billing services, account management, and safety resources, improving customer engagement and retention.• Collaborated with designers and marketing teams to create visually compelling and informative content that aligns with the brand’s mission of promoting clean energy solutions.

Master Of Business Administration - Mba, Retail Management

Product Management

Bachelor Of Computer Science, Computer Science