Pranav Chiddarwar Email & Phone Number

Goa, India

• Case Management: Developed a comprehensive case management system with hierarchical tagging and report-generation capabilities, utilizing RESTful APIs for efficient data management and analysis.
• Local Testing Environment: Created a comprehensive local development environment encompassing frontend, backend, and databases for Trooya app, boosting developer productivity by 30%.
• Chatbot Integration: Enhanced primary customer interactions with an in-house BERT model integrated into Trooya.
• Bulk Operations: Created a bulk operation feature to improve agent’s experience by allowing simultaneous replies to multiple interactions, resulting in a 95% reduction in response time.
• Mail Service: Implemented microservice which uses AWS Simple Email Service (SES), guaranteeing 100% email delivery, surpassing previous 80% success rate.
• Tech Upgradation: Upgrading Spring version from 1.x to 3.3. Upgraded Angular from version 8 to version 17, reducing the loading time by 65%.

Hyderabad, Telangana, India

Created automated bots for threads of the processes such as fraud investigation, disputes and cease and desist.Migrated bots from the older version (V11) to the newer version (A360)

Mumbai, Maharashtra, India

Completed a project based on Microcontroller and Arduino.Developed a working prototype for visually impaired and deaf people.