Personal Banker • Responsible for managing high-value client portfolios, offering bespoke financial advice and services, including investment strategies, credit solutions, and banking products. • Consistently exceed sales and service targets by providing expert consultation and proactively identifying opportunities for portfolio optimization. • Collaborate with internal departments to deliver comprehensive financial solutions, ensuring compliance with regulatory standards and enhancing client retention. • Skilled in relationship management, leveraging market insights and financial data to advise clients on wealth management strategies and long-term financial planning

Senior Advisor • Retention Department: • Implemented effective strategies to minimize customer churn and enhance loyalty. • Utilized strong communication and negotiation skills to address customer concerns. • Analyzed customer feedback and data to identify trends for improving retention rates. • Sales Department: • Exceeded targets by developing personalized sales strategies. • Collaborated with cross-functional teams to optimize sales processes. • Specialized in sales within the telecom and travel industries.

International Customer Support Associate • Proficient in Global Distribution Systems (GDS) including Sabre and Amadeus. • Utilized GDS platforms to book flights, hotels, and other travel services efficiently. • Demonstrated ability to navigate through complex itineraries and fare structures. • Provided excellent customer service while handling reservations, changes, and cancellations. • Stayed updated with industry trends and changes in airline policies and procedures. • Collaborated with team members to ensure seamless travel experiences for customers