Pranav Gupta Email & Phone Number

Noida, Uttar Pradesh, India

Gurugram, Haryana, India

• Strategized and designed the social commerce platform to combine the social network of shoppers with an e-commerce marketplace for socialee.shop.
• Effectively launched the application catering to Dubai users and expanded its reach to Saudi Arabia, offering multi-lingual support.

Noida, Uttar Pradesh, India

• Improved efficiency: Built a Catalogue Service (PIM Solution) streamlines operations, reduces duplication efforts, and ensures consistent and accurate product information across all channels. This leads to improved.
• Enhanced customer experience: The Catalogue Service provides an omnichannel experience, ensuring consistent and up-to-date product information across various channels. This improves trust, and loyalty, and increases.
• Streamlined operations: Successfully implemented a POS solution at Purplle's offline retail stores, resulting in a 30% reduction in inventory discrepancies and a ~20% increase in operational efficiency.
• Enhanced customer experience: Implemented personalized promotions and loyalty programs through the POS solution, leading to a 15% increase in customer retention and a ~25% boost in average transaction value.

Delhi, India

• Spearheaded the successful implementation of Makeplay, a customer loyalty application for Bira-91, resulting in a 30% increase in customer engagement and active participation.
• Achieved a significant boost in sales and revenue, with an 8% increase in overall sales volume directly attributed to the incentivized repeat purchases facilitated by Makeplay.
• Elevated brand loyalty and preference, evidenced by a 12% rise in customer retention rates, as customers actively redeemed their accumulated points for exciting rewards through the application.

Gurgaon, Haryana, India

• Self-onboarding for Clients - Implemented a self-onboarding system for multiple client types, resulting in 3X increase in monthly client onboarding, 2X reduction in lead conversion cost, and decreased churn rate from.
• Customer Help & Support - Redesigned/Launched new processes to improve customer connect, automate, and simplify issue resolution (bots, IVR, ticketing) and process adherence; Result: ~60% increased customer connects.
• Client Panels - Developed a multi-modular panel for diverse client interactions, including international, long tail, C2C franchise, direct, and institutional users. Enabled shipment manifesting, tracking, remittance.
• Slot Service – Implemented preferred time slot delivery and pickup service, resulting in ~13% reduction in delivery failure and ~8% reduction in pickup failure. Improved cost efficiency and enhanced customer experience.
• Audit App (Web & HHD) – Developed shipment reconciliation system for facilities, streamlining identification of necessary next actions for shipments.
• Dashboards – Created multiple dashboards, including CPS Dashboard for comprehensive cost analysis and SM/STM Dashboard for detailed operations analysis. Designed user-friendly interfaces and interactive visualizations.

Gurgaon, India

• Enhanced various processes that resulted in customer delight and improved Net Promoter Score from 23% to 48%
• Undertook project on Loyalty Program with key contributions in retaining customers and creating cross-pollination between our various products. Result: Customer Retention increased by 23%.
• Introduced Digital Wallet to assist VLCC customers to get cash back and use it within services offered by VLCC. Result: Customer Retention increased by 36%.
• Launched various apps for both internal employees and external customers to streamline the processes.

Faridabad Area, India

• Managed daily operations work to ensure smooth processing from requirement gathering, and addressing client queries to troubleshooting; served as Active In-Life (Production) Leads (Onshore)
• Regulated the process of bug fixing, root cause analysis and resolved technical issues.
• Performed PoCs (Proof of Concepts), design reviews to ensure that designs meet customer requirements, code reviews, and unit test case reviews

Noida Area, India

• Contributed software engineering expertise in the development of products through the software lifecycle, from requirements definition to deployment.
• Managed daily operations work to ensure smooth processing from requirement gathering, and addressing client queries to troubleshooting; served as Active In-Life (Production) Leads (Onshore)
• Regulated the process of bug fixing, root cause analysis and resolved technical issues.

B.Tech, Computer Science

High School