Performed Gap Analysis between the “As-Is” model of the legacy system and the “To-Be” model to identify the gaps logged issues relating to the identified gaps and worked with the SME to get clarifications Met with stakeholders and users to review/manage expectations and identify opportunities to improve the current system. • Created Schematics of workflows that would aid developers to understand story development and progression of stories. Used MS Visio and Snaggit to highlight key components and terms. • Interacted with cross-functional teams to elicit the requirements and was heavily involved in Change Management.• Created UML diagrams like Use Cases and Process Flow to capture the existing process in MS VISIO. • Interacted with the testing team to capture test scenarios and created User Acceptance Testing (UAT) test pack.

Bed Bath & Beyond Inc. is an American chain of domestic merchandise retail stores headquartered in Union, NJ. Ihave worked on Cost Plus World Market migration project. The project was to migrate current CPWMs legacy POSsystem to TOSHIBA ACE POS with changes made to Sales, Return, Promos, Coupons, Discounts, and other businessprocess changes such as BOPIS (Buy Online and Pickup in Store), and Special Order depositsResponsibilities:. Met with stakeholders and users to review/manage expectations and identify opportunities to improve thecurrent system.. Performed Document Analysis to understand the migration process and created Project Charter, ScopeDocument for the project.. Conducted GAP analysis for AS-IS and To-Be process for the migration of Point of Sale system and recordedall the artifacts in JIRA such as GAPS, RAID, epics and user stories.. Worked with SMEs and conducted Joint Requirement Planning (JRP) sessions as a facilitator to definebusiness critical needs.. Made use of Request and Response Data in XML format for API calls between Point of Sale (POS) andAdvanced Marketing Solution (AMS) systems.. Facilitated JAD sessions with end users, development and QA teams to identify the scope of the project. Created UML diagrams like Use Cases and Process Flow to capture the existing process in MS VISIO. . Responsible for documenting and distributing the minutes of the weekly meetings to the Program Managerand other team members.. Created UAT test pack (User Acceptance Testing) and release planning for phase 1 of the project.

CIT Bank, N.A., is a financial holding company headquartered in New York City. It provides financing and leasing capital to customers in over 30 industries. CIT Bank, N.A., is a subsidiary of CIT. I was part of Financial Regulatory Reporting i.e. Data Delivery project to the Federal Reserve for various systems such as Lease, Loans, Treasury etc.Responsibilities:• Involved in re-engineering of CCAR reports i.e. FR Y-9C, FR Y-14Q/M, which includes Complex, Moderate data which needs to be submitted to Federal Reserve.• Gathered Critical Data Elements which are required and performed data validations through SQL for all the elements of FR Y-9C, FR Y-14Q/M as part of regulatory reporting.• Analyzed data source documentation, transformational business logic, and mapping documentation as the basis of test case development and test query development. • Served as a liaison between the Business and Technology Department. Enhanced communication lines between executives, managers, and peers.• Gathered requirements for creating KYC/AML alerts for all customers in CCRR (Counterparty Credit Risk Rating) system.• Interacted with Data Governance team to make sure that Data Standardization is maintained across all the systems i.e. from Source Systems (Inbound), Denodo Data Visualization tool, Data Enrichment Hub and Target Systems (Outbound). • Responsible for documenting and distributing the minutes of the weekly meetings to the Program Manager and other team members.• Conducted data mapping to collect and show relations between Source and Target Systems for all the Critical Data Elements.• Created and performed Testing Strategy, Test Plans for any changes related to Data Validations. • Involved in Creation of the Test Cases and Unit Testing Document. • Made use of VLOOKUP to check for the mismatches in the data across different environments such as Development, UAT and Production

Credit Suisse is a premier investment bank that provides a focused set of products and services to corporations, institutional investors and governments around the world. I worked on Project CASTLE (Capital and Strategic Liquidity Enhancement) where we were migrating the Legal Entity from Credit Suisse Securities (USA)(LLC) to Credit Suisse AG, NY Branch (NYB) to adhere FINMA Capital limitations, meet Federal Reserve capital requirements and implement clearing relationship with FICC. The migration was across Fixed Income products such as Rates (T-Bills, T-Notes, T-Bonds, TIPS), Repurchase Agreements (Repos), Securitized Products (MBS).Responsibilities:• Performed Requirement Elicitation techniques to gather requirements from the Front Office Users for the new legal entity CSSU NYB.• Interacted with Business Users, Subject Matter Experts and then created Business Requirements, Functional and Non-Functional Requirements Documentation.• Created Storyboarding and Wireframes to capture the new User Interface requirements for NTPA Trade application in Balsamiq.• Created Process Flow, Use Case and Activity Diagram in Client Allocations space for external connectivity such as (Omgeo CTM, Omgeo Oasys, BlackRock FIX, Trade Web) for new legal entity.• Interacted with Back Office team from Broadridge to discuss the Legal Entity migration and made changes to the existing Paper Confirms and ID Confirms flow.• Interacted with Settlements team from JPMC, FICC to enhance the existing settlement process with new legal entity for GSCC and MBSCC.• Captured the design flow process for the new legal entity as Wireframes in Balsamiq to gather User Interface (UI) Requirements.• Collaborated with BSA Compliance Officers and Risk Management to generated reports for all the trades which are screened in Front Office to comply with KYC/AML procedures.

I worked on enhancing the Seller Central platform which helps sellers to ship their units to Fulfillment Centers (shipment creation workflow) and tracking various segments such as customer orders, inventory management, defective/ damaged and removal orders. Interacted with Sellers, Subject Matter Experts (SME’s) and fulfillment centers to document the current process and creating Standard Operating Procedures (SOPs) and assisted sellers as part of case management.Conducted Brainstorming sessions by involving key players of the project.Co-ordinated Workshops regarding the impact issues and effectively communicated resolutions to all appropriate staff. Performed Business Process Improvement by creating Standard Operating Procedures and providing a consistent process for the communication, escalation, and resolution of issues.Handled Service Level Agreement (SLA's) for both Blended and Fulfillment by Amazon (FBA) sellers.Interacted with the Risk Management team to understand the Seller Performace metrics and flagged Sellers who had bad metrics for due diligence.Interacted with Fulfillment Centers to receive updates regarding the damaged returns, removal orders and storage fees for Amazon.com Sellers.

• Worked on both Amazon.com and Amazon.co.uk process to assist customers with their queries.• Interacted with team lead to understand more about the process and providing FCR (first contact resolutions to the customers).• Conducted training sessions and updated Knowledge-based system (SOP) with process improvements. • Was part of KAIZEN process improvement team to streamline the current process.