• Spearheaded quality initiatives across suppliers and contract manufacturers for products such as LCD, TFT, OLED, touch panel, PCB, test kit, PnP, enclosures, and development tools typically used in consumer electronics and medical devices• Working directly with suppliers, OEMs, CMs, I have resolved 40+ critical quality concerns through root cause analysis and CAPA• Assessed customer RMAs to track early-life failures on 9 new designs and addressed shortcomings to limit customer impact• Using insights gained from “lessons learned”, I have prevented recurrences of non-conformance and reduced the DPPM by 24%• Experienced in reviewing designs, negotiating tolerances to optimize quality and yield, creating specifications, work instructions, SOPs, establishing test plans, performing reliability testing and risk management on engineering projects, NPD, and NPI cycle• Tracked dimensional and cosmetic yields from sample stages through ramp, escalated major yield loss and worked cross functionally with engineering and production team to achieve resolution• As the process owner of reverse logistics, I have negotiated with suppliers and obtained 14% more than target revenue on NCM• Performed internal audits for ISO compliance verification and have orchestrated several customer audits of our facility

• Drove the failure analysis for 100+ customer RMAs to arrive at the root cause and provided timely corrective actions • Optimized the warranty process and set a new standard for the KPI by reducing the RMA resolution time from 23 to 7 days• Handled customer requests on 8Ds, SCAR, FAIR, BOM, and regulatory certifications such as IPC, UL, RoHS, REACh, Prop65, CMRT• Owned the calibration, ESD safety and preventive maintenance processes in compliance with ISO 9001

• Assessing customer feedback, I performed process baselining and addressed gaps with a focus on lean optimization• Maintained tool calibration records, ESD safety policy and ensured they met ISO and TS 16949 audit requirements• Awarded Best Kaizen for innovatively designing a component cleaning machine for $0 whereas a conventional tool costs $1500