Pranav Narayan Email & Phone Number

Boston, MA, US

North Reading, MA, US

North Reading, MA, US

North Reading, MA, US

Elgin, Illinois, US

• Spearheaded quality initiatives across suppliers and contract manufacturers for products such as LCD, TFT, OLED, touch panel, PCB, test kit, PnP, enclosures, and development tools typically used in consumer electronics.
• Working directly with suppliers, OEMs, CMs, I have resolved 40+ critical quality concerns through root cause analysis and CAPA
• Assessed customer RMAs to track early-life failures on 9 new designs and addressed shortcomings to limit customer impact
• Using insights gained from “lessons learned”, I have prevented recurrences of non-conformance and reduced the DPPM by 24%
• Experienced in reviewing designs, negotiating tolerances to optimize quality and yield, creating specifications, work instructions, SOPs, establishing test plans, performing reliability testing and risk management on.
• Tracked dimensional and cosmetic yields from sample stages through ramp, escalated major yield loss and worked cross functionally with engineering and production team to achieve resolution

Elgin, Illinois, US

• Drove the failure analysis for 100+ customer RMAs to arrive at the root cause and provided timely corrective actions
• Optimized the warranty process and set a new standard for the KPI by reducing the RMA resolution time from 23 to 7 days
• Handled customer requests on 8Ds, SCAR, FAIR, BOM, and regulatory certifications such as IPC, UL, RoHS, REACh, Prop65, CMRT
• Owned the calibration, ESD safety and preventive maintenance processes in compliance with ISO 9001

Ramanagara, Karnataka, IN

• Assessing customer feedback, I performed process baselining and addressed gaps with a focus on lean optimization
• Maintained tool calibration records, ESD safety policy and ensured they met ISO and TS 16949 audit requirements
• Awarded Best Kaizen for innovatively designing a component cleaning machine for $0 whereas a conventional tool costs $1500

Master'S Degree, Industrial Engineering

Bachelors Of Engineering, Mechanical Engineering