Lead daily restaurant operations, ensure great level of customer service is being delivered, and drive customer satisfaction. Place orders for goods, equipment as well as supplies, assess customer feedback, and maximize client retention. Implement quality control measures, monitor alignment with sanitation standards, and enforce compliance with safety regulations.● Introduced automated inventory management system, facilitating monitoring and boosting process improvement.● Streamlined operations, enabling faster orders and driving efficiency.● Established procedures enabling labor cost saving.● Implemented new standards of customer service, leading to continuous sales growth during Covid.

Supervised team of 6 sales staff and administered daily counter of over KES 1M in sales. Identified sales opportunities, carried out financial analysis, and tracked customer account relationships. Applied internal controls, ensured financial security, and reviewed tax processes in line with federal guidelines. Delivered excellent customer service and maximized customer experience.● Grew customer retention by 90%.● Rolled out Hansa World ERP system for inventory, accounting, and warehouse management, streamlining operations.● Increased customer acquisition through implementation of social media marketing campaigns.● Launched efficient inventory maintenance system.

Demonstrated great knowledge of company procedures, products and offerings, and built strong relationships with key stakeholders.● Contributed to set up of new click and collect department for online grocery shopping, boosting productivity.● Developed strong communication skills, improving client relationships.

• Managed front desk operations and customer interactions.• Provided interested persons with information about the hotel, available rooms,and rates.• Answered phone calls and handled bookings.• Maintained a neat and welcoming front desk environment.• Adhered to all hotel rules and policies.

Led and coached team of 4, ensured optimum maintenance of accounting records, and created bookkeeping policies. Conducted bank reconciliations, prepared monthly reports, reviewed transactions, and tracked accounts.● Rolled out QuickBooks for inventory management and accounting, increasing efficiency.● Migrated warehousing and inventory control measures from paper to digital.● Contributed to strategic negotiations on purchase of goods, generating higher profit margins for business.