Pranav Satam Email & Phone Number

Mumbai, Maharashtra, India

At FCB Kinnect, I led key initiatives for major clients like Aditya Birla Capital and HDFC Bank, enhancing efficiency and brand perception. I implemented ChatGPT bots to reduce response times from 30 to 5 minutes, onboarded 7 financial sector businesses within 15 days, and improved actionable case quality from 60% to 97%. Additionally, I managed the Sprinklr platform setup and delivered over 80 meaningful reports to drive strategic decisions, maintaining strong collaborative relationships… Show more At FCB Kinnect, I led key initiatives for major clients like Aditya Birla Capital and HDFC Bank, enhancing efficiency and brand perception. I implemented ChatGPT bots to reduce response times from 30 to 5 minutes, onboarded 7 financial sector businesses within 15 days, and improved actionable case quality from 60% to 97%. Additionally, I managed the Sprinklr platform setup and delivered over 80 meaningful reports to drive strategic decisions, maintaining strong collaborative relationships across business functions. Show less

Mumbai, Maharashtra, India

At Skill-Lync, I spearheaded ORM initiatives that halved negative public mentions and boosted brand sentiment through innovative SOPs. I collaborated with the SEO team to create a content vault and strategized across GMB, Quora, and Reddit, enhancing lead generation. My leadership in deploying automated dashboards facilitated more efficient real-time social monitoring. I built and led a specialized ORM team, optimizing company processes and utilizing Google Trend alerts with Google Sheets to… Show more At Skill-Lync, I spearheaded ORM initiatives that halved negative public mentions and boosted brand sentiment through innovative SOPs. I collaborated with the SEO team to create a content vault and strategized across GMB, Quora, and Reddit, enhancing lead generation. My leadership in deploying automated dashboards facilitated more efficient real-time social monitoring. I built and led a specialized ORM team, optimizing company processes and utilizing Google Trend alerts with Google Sheets to improve real-time insights and overall ORM efficiency. Show less

Mumbai, Maharashtra, India

As a Team Leader, I guided my team to resolve customer issues on social platforms, significantly improving brand sentiment. Utilized Sprinklr for in-depth analysis and engagement, strategizing our market entry into LATAM. Successfully elevated the Net Sentiment Score from -18% to 28% within 10 months. Launched an Employee Advocacy program that lifted our review site ratings from 2.9 to 4.3. Streamlined issue resolution processes, boosting our team’s Quality Score from 85% to 99%.

Mumbai, Maharashtra, India

Engaged directly with customer queries on social media, ensuring swift and accurate resolutions within a 15-minute SLA. Monitored our brand’s social media pages to uphold their integrity and appropriateness. Led the creation and dissemination of social media content to foster positive interactions and enhance our online presence, contributing significantly to our ORM strategy.

Mumbai, Maharashtra, India

As the owner of Howse Traders, I led comprehensive digital marketing and sales strategies that significantly boosted our B2B engagements. I managed social media lead generation and paid marketing campaigns across platforms like Facebook, Instagram, and Google, driving both direct sales and organic lead generation. My focus on social listening and engagement strategies allowed me to identify and cultivate sustainable business partnerships, enhancing our market presence.I led a dedicated… Show more As the owner of Howse Traders, I led comprehensive digital marketing and sales strategies that significantly boosted our B2B engagements. I managed social media lead generation and paid marketing campaigns across platforms like Facebook, Instagram, and Google, driving both direct sales and organic lead generation. My focus on social listening and engagement strategies allowed me to identify and cultivate sustainable business partnerships, enhancing our market presence.I led a dedicated B2B sales team, effectively converting leads into valuable long-term business opportunities while maintaining strong client relationships. I also oversaw the operational supply and delivery of critical medical devices, ensuring timely and efficient service. Through careful analysis of business metrics, I implemented data-driven decisions that significantly improved our operational and financial performance. Show less

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Activities and Societies: SRF - Activities for a social cause.

Higher Secondary Education, Business/Commerce, General

Secondary School