Pranav S Kumar Email & Phone Number

As an experienced IT professional, I have provided technical support to computer users by communicating effectively to identify and resolve technical problems. My expertise in conducting research and collaborating with departmental managers has allowed me to allocate IT equipment throughout the Fulfillment Center to ensure maximum efficiency and productivity.I am well-versed in conducting routine maintenance on IT equipment to minimize downtime and performing repairs to address technical issues. Additionally, I have managed the RMA process for all devices under warranty, coordinating with vendors and service providers to ensure timely and effective resolution of technical issues.My skills extend to providing technical support to IT Support Technicians and IT Support Engineers, troubleshooting technical issues, and providing guidance and expertise to resolve problems. I have also provided technical expertise and project management skills to support daily IT projects and activities, ensuring timely and successful completion of projects.Throughout my career, I have maintained an excellent level of customer service, ensuring the timely and effective resolution of technical issues. My experience in providing business systems, network, and internet support to users has allowed me to collect, organize, and maintain a problems and solutions log for use by other technical support analysts.I am committed to adhering to regulatory requirements and best practices and have assisted in the development and implementation of IT policies and procedures. As a dedicated IT professional, I have reported directly to the IT manager for the Fulfillment Center, providing regular updates on IT equipment status, technical issues, and support activities. With my experience and expertise, I am capable of supervising other technical support workers in this group.

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  Mohawk College

  Computer Software Engineering