It Equipment Coordinator
Current• Provided technical support to computer users by communicating electronically and in person to identify and document problems experienced, and reproducing, diagnosing and resolving technical problems encountered by users.• Conducted research by consulting user guides, technical manuals and other documents to implement solutions and provide advice and training to users in response to identified difficulties.• Collaborated with departmental managers to determine IT equipment needs, and allocated equipment throughout the Fulfillment Center to ensure maximum efficiency and productivity.• Conducted routine maintenance on IT equipment to ensure optimal performance and minimize downtime, and performed repairs as needed to address technical issues.• Managed the RMA (Return Merchandise Authorization) process for all devices under warranty, coordinating with vendors and service providers to ensure timely and effective resolution of technical issues.• Coordinated repairs for all devices under warranty, working closely with vendors and service providers to ensure timely and cost-effective resolution of technical issues.• Reported directly to the IT manager for the Fulfillment Center, providing regular updates on IT equipment status, technical issues, and support activities.
